Critical Thinking Skills for Decision Making Course

This programme delivers Problem Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess.

The ability of a manager to solve problems will be reflected in:

• Gathering information
• Marshaling relevant resources
• Weighing options
• Assessing risks
• Taking decisive action.
• What the Participants will Learn
• Definitions and data collection for various workplace problems
• Root Cause analysis
• Crisis investigation, recovery and prevention procedures
• Process for documenting solutions and decisions
• Character and techniques needed for making value-laden decisions.

Course Contents

Day One

• Three things people do when faced with problems
• Generic skills necessary for  solving  problems
• Personality types and problem solving
• Defining a problem
• Listing possible solutions
• Evaluating options
• The Tools of Root Cause Analysis
• Generating Ideas:
• Need for a repertoire of strategies
• Choosing what to do
• Changing nature of problem through simplification
• Communicating the problem to another party
• Individual differences in approaching problems
• Use of meaningful information and business knowledge
• Setting limits to the problem
• Focusing on desired goals to maintain all through the process
• Taking action

Day Two

• Creativity-thinking out of the box:
• Be flexible
• Be firm
• Be fast
• Individuals problem-solving approaches
• Differences between best and worst problem solvers
• Innovative problem solvers mind journey
• Demonstrating decision making willpower
• Critical thinking
• De Bono’s six thinking hats
• Thinking “out of the box”

Day Three

• Handling Modern Day Business Problems:
• Business goals/objectives
• Business strategy and leadership
• Business environment/competition
• Human capital  management
• Organisational culture and way of working
• Change management
• Technology
• Risk management
• Financial management
• Information management
• Supply chain management
• Inter-site transfers and new production introduction
• Quality management
• Key ingredients for Problem solving:
• Team Approach
• Process focus
• Measurement (is critical)
• Scientific Approach
• Developing procedure to pick early warnings of problems
• Contingency to lessen the effects of problems

Note: Available as Classroom Training as Well as Online Training