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Achieving Service Quality and Customer Satisfaction: Tools and Tecchniques Course

By: GoldStead Resources Company Limited

Lagos State, Nigeria

20 - 24 Jun, 2022  5 days

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NGN 120,000

Venue: GoldStead Resources Company Limited 117 Shasha Road, Akowonjo, Lagos

At the end of this training, Achieving Service Quality and Customer Satisfaction: Tools and Techniques Course participants will learn to:

  • Establish the importance of setting and reviewing customer service standards
  • Use body language to build trust and rapport face-to-face or over the phone
  • Communicate more effectively by utilizing active listening and questioning skills
  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMARTER objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction
GoldStead Resources Company Limited 117 Shasha Road, Akowonjo, Lagos Jun 20 - 24 Jun, 2022
NGN 120,000.00
USD 450.00
(Convert Currency)

Rosemary Okonkwo +234 803 711 9334

10% discount for 5 or more delegates
GoldStead Faculty

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