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Effective Credit Sales Administration and Debt Recovery Methods Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

11 - 14 May, 2020  4 days

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NGN 140,000

Venue: Lagos

Other Dates

Venue Date Fee  
Lagos, Lagos State, Nigeria 17 - 20 Aug, 2020 NGN140000
Lagos, Lagos State, Nigeria 19 - 22 Oct, 2020 NGN140000

Customer debt and debt collection are realities for every modern business—regardless of size or nature. As a business owner/manager, preparing for debt collection issues and effectively responding to delinquent customer-debtors is a must to ensure continued business growth and success

Day One

  • Preparation of Sales Documentation
  • Processing of orders
  • Processing invoices for sales transactions
  •  Checking prices and sales agreements
  •  Records of monthly sales
  • Monitoring On-going Sales Orders
  •  Answering clients sales queries
  •  Essence of up-to-date product knowledge 
  • Promptness of response
  • Role of the administrative credit sale officer
  • Discover the technique for uncovering hidden credits sales
  • Effective Risk Assessment and Credit Underwriting System

Day Two

Debt Collection

  • What is debt collection about
  • Why don’t Customer pay

Debt Collection Activities

  • Payment, Complaint and report
  • Payments
  • The use Overdue invoice Strategy
  • Customer Excuses
  • Meeting
  • Complaints
  • Preparation of Phone calls
  • The Phone Call Script
  • Cash Flow Problem
  • Credit Collection Drives

Debt Collection Process

  • Friendly payment reminder
  • Overdue payment reminder
  • Final notice
  • Direct contact
  • Formal letter of demand

Day Three

Pursuit of overdue payments

  • The Dynamics of Credit Sales
  • The Pros and Cons of Credit Sales
  • Invoicing and Documentation
  • Credit Collection Drives
  • Cost of Running a Ledger
  • Cost to the Business when Sales is written off

Step by Step Advice and a Strategy to Manage Overdue Invoices

  • Process invoices, payments, credits, complaints and reports
  • Use the overdue invoice strategy
  • Deal with customer excuses
  • Run customer debt monitoring meetings with an agenda
  • Use a detailed phone call script to give callers confidence

Day Four

Receivable Management

  • Understanding Receivable Management
  • Why do we need Receivable and Characteristics
  • Factors affecting the size of receivable
  • Granting credit in Receivable Management
  • Cost Associated Receivable Management
  • Benefit of Receivable Management
  •  Collection Method used in Receivable Management
  • Scope of Receivable Management
  • Dimension of Receivable Management
  •   Determination of the Appropriate Receivable Policy
  • Factors Consider while deciding credits Standard
  • Credit Analysis and Decision
  • Analysis of Credit information
  • The 5C’s of Credit Analysis
  • Credit Terms
  • Collection Policies
  • Components of Collection Policies
  • Marginal Analysis
  • Process of Marginal Analysis
  • Heuristic Approach
  • Discriminate Analysis 
  • DOS Analysis, classification and resolution

 

Lagos May 11 - 14 May, 2020
Lagos, Lagos State, Nigeria 17 - 20 Aug, 2020
Lagos, Lagos State, Nigeria 19 - 22 Oct, 2020
NGN 140,000.00
(Convert Currency)

Olusina Lajorin 09026713101, 08033241313, 08071582022

Group discount apply
Olusina Lajorin
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