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Interpersonal Skills Improvement Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

21 - 25 Nov, 2022  5 days

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NGN 175,000

Venue: Interactive Online Live / On-Site Live in Lagos

The ability to communicate within an organization depends heavily upon people's interpersonal skills. Interpersonal skills are the skills required to effectively communicate, interact, and work with individuals and groups. Staff at all levels have a fundamental duty to manage relationships in order to meet deadlines and meet work targets

At the end of the training, participants will

  • Learn how to liaise and network with internal and external stakeholders
  • Identify skills to competently manage relationships with managers
  • Learn how to identify and minimize personal conflict in a unit
  • Apply the skills necessary to communicate in an effective manner
  • Employ techniques for listening actively and empathically
  • Manage interpersonal conflict
  • Handle feedback and criticism constructively
  • Perform their roles effectively as office managers;
  • Apply modern techniques in managing office facilities

Day One

Defining my Roles and responsibilities
Changing Roles and Competencies 
o Traditional Roles
o Emerging Roles
Maintaining Corporate Secrecy and Confidentiality
Records Keeping and Good Memory

Office Etiquette
o Business
o Meeting
o Social
o Telephone
o Visitor
o Dress
o E-mail 

Day Two

Communication Skills 

  • What are Communication Skills?
  • Tips for effective interpersonal communication skills
  • Principles of Communication
  • Barriers to Effective Communication
  • Business Language Skills
  • The Ladder of Inference
  • Interview skills

Listening Skills

  • 10 Principles of Listening
  • Types of Listening
  • Active Listening
  • Ineffective listening
  • Listening Misconception

Non-Verbal Communication

  • Personal Appearance
  • Body Language
  • Non-Verbal Communication: Face and Voice

Verbal Communication

  • Effective Speaking
  • Conversational Skills
  • Questioning Skills and Techniques
  • Types of Question
  • Reflecting
  • Clarification

Day Three

Scheduling Meetings and Writing Minutes
o Minutes   – what it is, what it is not
o The Importance of Minutes
o Types of Minutes
o Minutes Format
o Steps to Effective Minutes
o Qualities of Good Minutes
Email, Internet, and Intranet Proficiency

Self-Awareness

  • What is Charisma?
  • Building Confidence
  • Building Workplace Confidence

Self-Regulation/Self-Management

  • Self-Control
  • Trustworthiness and Conscientiousness
  • Confidentiality
  • Personal Change Management
  • Recognizing and Managing Emotion
  • Innovative Skills

Empathy

  • Types of Empathy
  • Understanding others
  • What is Sympathy
  • Political Awareness
  • Intercultural Communication skills
  • Intercultural Awareness

Day Four

Managing Up!
o Everyone’s Pal Boss
o Self-Promoter Boss
o High Achiever Boss
o Roadblocks Boss
Conflict Resolution and Mediation Skills

  • Communication in difficult Situation
  • Introduction to Conflict Resolution
  • Constructive Criticism
  • Dealing with criticism
  • How to Complain Effectively
  • Mediation Skills
  • Peer Mediation
  • Dealing with workplace Harassment

Day Five

Decision – Making and Problem Solving

  • Effective Decision making
  • Decision making Frame work
  • Introduction to problem solving
  • Identifying and Structuring Problem
  • Investigating ideas and solution
  • Implementing a solution and feedback

Negotiation and Persuasion Skills

  • What is Negotiation?
  • Negotiation in action
  • Transactional Analysis
  • Avoiding misunderstandings  in negotiation
  • Negotiation across culture
  • Persuasion and influencing skills
Interactive Online Live / On-Site Live in Lagos Nov 21 - 25 Nov, 2022
NGN 175,000.00(Group Registration Discount Applies)
(Convert Currency)

Olusina Lajorin 09026713101, 08033241313

Group discount apply
Olusina Lajorin
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