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Communication and Relationship Management Skills Training

By: LCL Coaches Consultants  

Lagos State, Nigeria

17 - 19 Aug, 2020  3 days

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NGN 115,000

Venue: Interactive Online Live / On-Site Live in Lagos

The ability to communicate effectively is the most important skill we have in our professional and personal lives, this Communication and Relationship Management training helps participants relate to, and communicate more effectively with customers, colleagues as well as friends and family.

By the end of the training, participants will be able to:

  • Understand the role of trust in building successful relationships
  • Identify, analyse and engage stakeholders- the power/interest Matrix
  • Recognize the role of context when communicating and building relation with others
  • Identify and Pursue relationship opportunities that bring value and achieve results
  • Develop, manage and nurture relationships- moving from transactional to transformational
  • Expand and broaden the network of influence and success

Day One

  • Relationships and the trust factor
  • Introduction to human relations
  • The good, the bad and the ugly
  • The need for relationships and networks
  • Thinking beyond oneself
  • The challenges of modern-day habits
  • Why trust matters?
  • Positive relationships versus forced relationships
  • The Johari Window
  • What influences relationships and networks?
  • Relationships and Communication
  • The three elements of communication
  • The importance of preparing and organizing one’s thoughts and ideas
  • Why assertiveness matter – the pros and cons
  • The Botari Box
  • Building rapport in the workplace
  • The likeability factors

Day Two

  • Relating to the hearts and minds
  • Knowing your stakeholders
  • Managing your stakeholders’ expectations
  • ‘Selling’ your ideas
  • Creating a persuasive message that evokes the right emotions
  • Reframing your message to accommodate your stakeholders’ needs, wants and style
  • Communicating with difficult people
  • Communicating difficult topics
  • Building and influencing relationships 
  • Power and influencing
  • Dale Carnegie and self-awareness
  • What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
  • Identifying opportunities to build strong and healthy working relationships
  • The role of context in building successful relationship

Day Three

  • Building and influencing relationships (Cont.)
  • Seeking feedback and different perspectives
  • Investing in a relationship
  • Moving from the transactional to the transformational
  • Tips to developing positive relationships
  • Working through difficult relationships
  • Divesting from a relationship
  • Successful networking
  • Reasons for building your network
  • The benefits of building your network
  • Things to remember with networking
  • Simple tips to remember when building your networking
  • Effective business and professional networking
  • Broadening your network
Interactive Online Live / On-Site Live in Lagos Aug 17 - 19 Aug, 2020
NGN 115,000.00
(Convert Currency)

Olusina Lajorin 09026713101, 08033241313, 08071582022

Group discount apply
Olusina Lajorin
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