Key Result Areas, Key Performance Indicators Setting and Administration Training

A KPI (key performance indicator) is a quantifiable measure that can be used to determine how well company goals are being met. Managers can set out a number of KPI’s for a project that they can use to identify how well individual employees are performing. KPIs are important to business objectives because they keep objectives at the forefront of decision making. It's essential that business objectives are well communicated across an organization, so when people know and are responsible for their own KPIs, it ensures that the business's overarching goals are top of mind.

This Training clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs). The delivery links activity with strategy through success factors and performance measures.   

Day One

Introduction to Performance Management System

• Organizational Purpose and its Values
• Organizational Objectives and KPIs
• Benefits to Key Performance Measurement
• Vroom’s Expectancy Theories
• Explaining KPIs and Their Crucial Role in Managing Performance
• Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
• Defining Effective KPIs to Address the Needs of All Key Stakeholders
• Driving the Mission statement/aims into the organisation through Success Factors
• The organisational perspectives
• Characteristics of Key Performance Indicators
• Foundations for successful management: The Best Practice Model
• Performance indicators, KPIs, results indicators, KRIs
• Excel: Textual dashboards and in-cell charts
• Discussion of specific performance metrics – process perspective

Day Two

• Understanding the current situation and the need for change
• The need for performance measurement
• Current methods of measurement and common failings
• Linking Strategy to Action
• Defining Critical Success Factors
• Excel: Scorecard and Dashboard chart types and variations
• Discussion of specific performance metrics – financial perspective
• Planning to implement performance measurement
• How to develop and standardise Performance Metrics
• The 6 phase model for implementing a successful Performance Measurement System:
• Implementation Phase 1: Gaining management commitment and selecting a winning team
• Implementation Phase 2: Planning for success
• Excel: Working with dynamic data
• Discussion of specific performance metrics – client perspective

Day Three

• Succeeding in the KPI Implementation Project
• Gaining Senior Team Commitment to Drive Execution and Show Commitment
• Establishing a Winning KPI Team That is Diverse and Complementary in Skills
• Embedding a Results-Oriented Culture for the KPI Project
• Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
• Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
• Facilitating the Use of KPIs by Teams in their Working Environments
• Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures
• Managing the KPI Measurement Process
• KPI Data Sheets as an Essential Tool for Managing KPIs
• Types of Performance Dashboards
• Types of KPI Cascading
• Linking KPIs to Strategy to Ensure Measurement of the Right Things at the Right Time
• Designing the Interlinked KPI Measurement System
• Benchmarking and Developing Inspiring Targets
• Collecting and Analyzing KPI Measurement Data
• Evidence Collection and Criteria
• Reporting KPI Results Using Dashboards that Fit Management’s Expectations
• Boosting Performance-Based on Achieved Results