Essentials of Sales Administration Course

 The learning objectives of Essentials of Sales Administration Course are as follows. The breakdown of the training is as follows:

Day One

Preparation of Sales Documentation

• Processing of orders
• Processing invoices for sales transactions
• Checking prices and sales agreements
• Records of monthly sales

Monitoring On-going Sales Orders

• Answering clients sales queries
• Essence of up-to-date product knowledge 
• Promptness of response.

Selling Skills Primer

• Constant and full awareness of the tough and competitive marketplace
• Demonstrate willingness to help the customer
• Excellent product knowledge     
• Generating clients leads
• Creative social media marketing to build relationships

Day Two

Analytical Proficiency

• Weekly, Monthly, Annual sales reports
• Outlet stocks position reports
• Analysis of sales targets, sales sharing and results
• Customer preferences analysis
• Interfacing among Field Sales, Accounts, Production and Distribution
• Customer database management
• Payments policy monitoring for cheque, cash and credit

Sales Forecasting

• Data collection and Data Analysis
• Estimation of Total Market Demand
• Estimation of Company Products Demand.

Day Three

Pursuit of overdue payments

• The Dynamics of Credit Sales
• The Pros and Cons of Credit Sales
• Invoicing and Documentation
• Credit Collection Drives.

Business Communication Skills

• Phone etiquette
• Questioning techniques that encourage the customer to give more information
• Warm and friendly disposition
• Follow up calls
• Emails styles and etiquette
• Weeding out timewasters 
• Care in disclosing sensitive information.

Note: Available as Classroom Training as Well as Online Training