Essentials of Sales Administration Course

Course Contents for the program Essentials of Sales Administration Course is as below

Day One

Preparation of Sales Documentation

• Processing of orders
• Processing invoices for sales transactions
• Checking prices and sales agreements
• Records of monthly sales

Monitoring On-going Sales Orders

• Answering client’s sales queries
• Essence of up-to-date product knowledge
• Promptness of response.

Day Two

Pursuit of overdue payments

• The Dynamics of Credit Sales
• The Pros and Cons of Credit Sales
• Invoicing and Documentation
• Credit Collection Drives

Business Communication Skills

• Phone etiquette
• Questioning techniques that encourage the customer to give more information
• Warm and friendly disposition
• Follow up calls
• Emails styles and etiquette
• Weeding out timewasters
• Care in disclosing sensitive information.

Day Three

Selling Skills Primer

• Constant and full awareness of the tough and competitive car marketplace
• Demonstrate your willingness to help the customer
• Excellent product knowledge 
• Generating clients leads
• Creative social media marketing to build relationships