Strategic Crisis Management Training

A crisis is a series of unforeseen events that launch a group, team or organization into a downward spiral, that is quick and will have long term effects if the situation is not rapidly handled effectively and efficiently. Crisis management is a process designed to prevent or lessen the damage a crisis situation can inflict on an organization and its stakeholders. Crisis management is a critical organizational function.  Failure can result in serious harm to stakeholders, losses to an organization, or end its very existence. Training in crisis management provides participants with concrete crisis management solutions and strategies while giving insight into the delivery of effective Crisis Command, Control, Communication, Intelligent implementation and stakeholder response

By the end of this training, participants will be able to:

• Acquire in-depth knowledge of the key aspects of Strategic Crisis Management
• Develop strategies to ensuring you and your organisation responds efficiently and effectively
• Understand the five deadly leadership behaviours and six winning strategies in a crisis
• Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
•  Master the main areas of activity: Preparation, Planning, Response and Recovery
• get the maximum from emergency responders and crisis management teams
• Develop strategies ensuring that you and your organisation respond efficiently and effectively

Day 1

Crisis Management Overview

• Define Crisis Management
• Crisis Management framework
• Command centre operational dynamics
• Invocation pressures and processes
• Legislation
• Strategies, structures and command
• Consider the complete range of risks facing businesses in the 21st century
• Crisis Managers - Roles and Responsibilities - manage the issue before it becomes a Crisis
• Five deadly Leadership behaviours and Six winning strategies
• Understanding 'denial-curve' and 'group-think syndromes 

Day 2

Pre-planning, who and what else should be considered?

• Case Studies, why do some companies fail, and others survive?
• Who owns the mitigation process?
• Developing and Implementing Emergency Plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop

Day 3

Crisis Management Team

• Leadership
• Information flows
• The timeline technique
• Crisis Management team essentials
• Logging of information
• The 3IA operations board

Crisis Management and Communication

• Brand image and reputation
• Internal communications
• External communications
• Stakeholders
• Operational partners
• Social media communications
• Other miscellaneous issues

Day 4

Dealing with a crisis

• Command and Control Issues. Operational, Tactical and Strategic
• On Scene Crisis Management, essential elements for success

Incident Management and Aftermath

• Alerting and Warning. Case Studies. What can go right and what can go wrong
• Potential Psychological and Welfare problems in Crisis Management
• How to improve staff morale and confidence in the process

Day 5

Essential post-incident actions

• Exercises: a programme of learning and of validating plans and procedures;
• How to get advantageous results from an exercise
• Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
• Critique report writing, executive summaries and recommendations
• Closing the loop. Implementing the recommendations, continuing the process
• 3 disastrous Case Studies with the same cause, are we learning from others?