The theme of this year conference is Building A Reliable Administrators for Today's Needs. This is an exclusive event just in recognition of your achievement, contribution to your organisation as well as the society. Every year on a National Professional Admin/ Secretaries Week we hold an exclusive conference for Administrators, Secretaries, Professional Assistants or Personal Assistants to CEOs or General Managers (PA) and Administrators who often manage the lives of important people in the workplace. Your achievement is of extensive value and there's a time where we celebrate and appreciate your success. Managing the office of a senior executive whereby you deliver substantial benefits for both them and the business is very different from being a mere assistant. The benefits go beyond mere savings in relation to the executive's time or effort. That's what great Executive Assistants and Personal Assistants do, they deliver substantial value, and that's what we will be examining, and celebrating, in this Admin/ Secretaries Conference 2019 in a grand way.
Delegates will take home in the event with a whole host of practical tips, as well as immediately actionable ideas to increase productivity and professionalism. But above all, we want to inspire you to go back to your businesses and use what you have learned to add new dimensions to your role. We hope you will agree that we have put together a programme that is a mixture of both the inspirational and practical.
It is time to show your appreciation to your staff who contributes so much to the success of your achievements by nominating them to an appreciation Admin/Secretary Day event where their skills and knowledge are continuously enhanced
- Increase your leadership, influence and ability to get results – without formal authority
- Enhance your confidence, credibility and interpersonal skills
- Master effective email structures to achieve clarity and successful communication
- Learn to work within principles or 'rules of thumb' to ensure professional, clear and effective emails
- Build strategic relationships and a vast network of Executive Assistants
- Find out how to present your best, most productive professional self
- Increase your contribution to the execution of your executive's and organization's objectives
Session 1: Stepping into Leadership
We believe that leadership is the capacity to influence others to act. Leadership is an "influence process" and processes are observable and "learnable". Leaders groomed through this program would have the ability to build proactive, independent, trusting, proud, involved, respecting and self-sustaining teams or individuals.
- How to take charge—even when you're not in charge
- When tasks pile up, know how to prioritize—and re-prioritize—to meet changing needs
- Assertive or persuasive—which is the better leadership trait?
Session 2: You've got Mail! – Exercise Exceptional Email Etiquette
Emails has become Secretaries "Secretary" to get job done efficiently and effectively while retaining, monitoring and segregating highly confidential and private information flowing through daily. Our jobs can get rather complicated when we come across emails on private details of our bosses and fellow colleagues or even potentially damaging information to our organisation. How do we handle this double-edged sword to be a boon rather than a bane?
By the end of the course, you will not only find easier to stay on top of the avalanche of emails, you will also find it easier to stay on top of all your work. The course will cover business email etiquette, tips for perfecting emails and exceptional techniques to safeguard privacy.
- Professional Email Etiquette
- Before You Hit "Send"
- Why 'SECRET' is part of Secretary?
Session 3: Manage Multiple Priorities: What to Do When Everything's Important
Session 4: Stressbusters for Pressured People: Regain Your Peace of Mind at Work and Home
Session 5: Effectively Work with Others: People Skills to Build Trust and Influence
Session 6: Deal with Difficult People: How to Take on the Toughest Types
Session 7: Manage Time and Multiple Tasks: Learn to Work with Limited Time Resources
Take charge of your future! Target specific strategies you can use to immediately boost your professional presence, credibility and leadership potential.
Interactive Presentations, Group Discussion and hands-on activities
Administrators, Secretaries, Office Administrators, Office Managers, Confidential/Executive/Private Secretaries, Personal Secretaries, Principal/Personal/Administrative Assistants, Public Relations Executives, Guest Relations Officers, Customer Relationship Managers and Executives, Account Managers and other frontline and support staff.