Managerial Skills Appreciation - First Level Managers Programme

This course is to introduce first level managers to office and business management by making them

• Understand their roles within the changes that do affect business

• Get clear the management styles that can affect their success

• Develop the right competencies in the work environment, with their boss and with peers and subordinates

• Maintain necessary discipline at work

• Know how their career can grow.

Course Contents

Day One

• What Management is, What Process is.

• Who is a manager?

• Levels of Management

• First Line Skills
• Middle Line Skills
• Top Line Skills
  • Managerial roles
• Interpersonal
• Informational
• Decisional

• Managerial Functions

• Technical
• Human
• Conceptual

• The Challenges Facing the 21st Century Manager.

Day Two

• Determining the Vision, Mission and Positioning of a business

• Result-based leadership – influencing others

• Talent development – for self and others

• Execution – getting things done

• Making decisions and solving problems

• Personal effectiveness – the 80:20 rule

• Performing for profit – attention to cash flow.

Day Three

• Customer service orientation

• Understanding change – getting outdated things out

• Managerial competencies and proficiency assessments

• Competencies of Tomorrow’s Managers

• Team Leaders
• Internal Consultants
• Great Communicator
• Team player
• Technology master
• Problem solver
• Ambassador
• Change maker
• The 21st century leader.