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Service Quality and Customer Satisfaction: Tools and Techniques Course

By: GoldStead Resources Company Limited

Lagos State, Nigeria

08 - 12 Apr, 2024  5 days

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NGN 195,000

Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.

Other Dates

Venue Date Fee  
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 May, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 24 - 28 Jun, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 22 - 26 Jul, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 19 - 23 Aug, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Sep, 2024 NGN195000

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:

  • Establish the importance of setting and reviewing customer service standards
  • Use body language to build trust and rapport face-to-face or over the phone

Communicate more effectively by utilizing active listening and questioning skills

  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMARTER objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. Apr 08 - 12 Apr, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 May, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 24 - 28 Jun, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 22 - 26 Jul, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 19 - 23 Aug, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Sep, 2024
NGN 195,000.00
USD 700.00
(Convert Currency)

Rosemary Okonkwo +234 803 711 9334

10% discount for 5 or more delegates
GoldStead Faculty

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