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Service Quality and Customer Satisfaction: Tools and Techniques CourseBy: GoldStead Resources Company LimitedLagos State, Nigeria 06 - 10 Feb, 2023 5 days
NGN 140,000
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Venue: GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos
Other Dates
| Venue | Date | Fee | |
|---|---|---|---|
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 27 Feb - 03 Mar, 2023 | NGN140000 | |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 03 - 07 Apr, 2023 | NGN140000 | |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 15 - 19 May, 2023 | NGN140000 | |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 19 - 23 Jun, 2023 | NGN140000 |
At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:
- Establish the importance of setting and reviewing customer service standards
- Use body language to build trust and rapport face-to-face or over the phone
Communicate more effectively by utilizing active listening and questioning skills
- Demonstrate how to deal with difficult or demanding customers in a professional manner
- Set SMARTER objectives and goals to become more productive
- Utilize stress management techniques to increase job satisfaction
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos | Feb 06 - 10 Feb, 2023 |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 27 Feb - 03 Mar, 2023 |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 03 - 07 Apr, 2023 |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 15 - 19 May, 2023 |
| GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria | 19 - 23 Jun, 2023 |
| NGN 140,000.00 | |
| USD 500.00 | |
Rosemary Okonkwo +234 803 711 9334
10% discount for 5 or more delegates
GoldStead Faculty
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