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Service Quality and Customer Satisfaction: Tools and Techniques Course

By: GoldStead Resources Company Limited

Lagos State, Nigeria

06 - 10 Feb, 2023  5 days

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NGN 140,000

Venue: GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos

Other Dates

Venue Date Fee  
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 27 Feb - 03 Mar, 2023 NGN140000
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 03 - 07 Apr, 2023 NGN140000
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 15 - 19 May, 2023 NGN140000
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 19 - 23 Jun, 2023 NGN140000

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:

  • Establish the importance of setting and reviewing customer service standards
  • Use body language to build trust and rapport face-to-face or over the phone

Communicate more effectively by utilizing active listening and questioning skills

  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMARTER objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos Feb 06 - 10 Feb, 2023
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 27 Feb - 03 Mar, 2023
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 03 - 07 Apr, 2023
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 15 - 19 May, 2023
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 19 - 23 Jun, 2023
NGN 140,000.00
USD 500.00
(Convert Currency)

Rosemary Okonkwo +234 803 711 9334

10% discount for 5 or more delegates
GoldStead Faculty

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