Managerial Skills Appreciation - First Level Managers Programme

This course is to introduce first level managers to office and business management by making them

• Understand their roles within the changes that do affect business
• Get clear the management styles that can affect their success
• Develop the right competencies in the work environment, with their boss and with peers and subordinates
• Maintain necessary discipline at work
• Know how their career can grow.

Course Contents

Day One

• What Management is, What Process is.
• Who is a manager?
• Levels of Management

• First Line Skills
• Middle Line Skills
• Top Line Skills
  • Managerial roles
• Interpersonal
• Informational
• Decisional
  • Managerial Functions
• Technical
• Human
• Conceptual
  • The Challenges Facing the 21st Century Manager.

Day Two

• Determining the Vision, Mission and Positioning of a business
• Result-based leadership – influencing others
• Talent development – for self and others
• Execution – getting things done
• Making decisions and solving problems
• Personal effectiveness – the 80:20 rule
• Performing for profit – attention to cash flow.

Day Three

• Customer service orientation
• Understanding change – getting outdated things out
• Managerial competencies and proficiency assessments
• Competencies of Tomorrow’s Managers

• Team Leaders
• Internal Consultants
• Great Communicator
• Team player
• Technology master
• Problem solver
• Ambassador
• Change maker
• The 21st century leader.