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Essential Administrative Skills for Upcoming Officers, Senior Supervisors and Promising Managers Training

By: LCL Coaches Consultants  

Lagos State, Nigeria

10 - 14 Oct, 2022  5 days

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NGN 157,500

Venue: Interactive Online Live / On-Site Live in Lagos

Upcoming Officers, Senior Supervisors and Promising Managers are effective administrators and precious assets to any organization. They form the the link between various departments and ensure the smooth flow of information and operations logistic issues from one part to the other. This training is designed to further equip them to harness their skills and talents towards greater productivity and impact across the organization.  

Course Contents

Day One

Make-ups of an Effective Administrator

  • Service Orientation
  • Time Management skills
  • Assertiveness skills
  • Dependability and Reliability
  • Confidentiality discipline
  • Attention to detail
  • Delegation
  • Up-to-date information

Administration Processes

  • Organizational acumen
  • Pattern of interactions among people
  • Planning and Coordination
  • Communication
  • Budgeting
  • Procurement
  • Documented operating procedures

Day Two

Office Organization

  • Make the workspace simple to use
  • Keep details of contacts so they are easy to retrieve
  • Tidy the office system regularly
  • Set calendar reminders
  • Share best practice
  • Flag messages needing attention
  • Keep archives
  • Keep on top of supplies.

Management of Resources

  • Technology and equipment
  • Access to cash
  • Relationship with suppliers
  • Relationship with customers

Day Three

  • Managing Time
    • Be clear about the priorities of your job
    • Plan ahead
    • Try to get a bit more control of your time
    • Manage interruptions
    • Sometimes saying “no”
    • Negotiate your workload

Prioritising

  • Urgent - do it now!
  • Not urgent - plan when
  • Not important to you – defer / delegate
  • Not urgent nor important - dump

Managing People

  • Build good relationships
  • Expect cooperation
  • Give clear explanations
  • Emotional Intelligence
  • Acknowledge feelings
  • Be firm and fair
  • Skilful Communication with Others
    • Learning to listen
    • Choosing the right words
    • Using the Appropriate Tone of Voice
    • Using Appropriate Body Language
    • Adjusting to Different Personality Types
    • Conducting Effective Meetings.

Day Four

Maintenance for Facility Integrity

  • Understanding your Facilities and Assets                      
  • Proactive and Predictive Maintenance
  • Preventive Maintenance
  • Reactive Maintenance
  • Predictive Maintenance
  • Corrective Maintenance
  • Deferred Maintenance   
  • Troubleshooting and Emergency Recovery
  • Energy Management                                                         

Safety and Security

  • HSE Management System
  • Fire awareness and loss control
  • Hazards and effect management
  • First aid treatment and administration

DAY FIVE

Some Barriers

  • Lack of skills or confidence
  • Unclear job role
  • Too many/irrelevant meetings
  • Interruptions
  • Searching for misplaced things
  • Waiting for other people
  • Being given work at last minute

Traits for Success:

  • Good judgment
  • Ability to make decisions
  • Ability to win respect of others:
  • recognize the perceptions of superiors
  • recognize the perceptions of peers
  • recognize the perceptions of subordinates.
Interactive Online Live / On-Site Live in Lagos Oct 10 - 14 Oct, 2022
NGN 157,500.00
(Convert Currency)

Olusina Lajorin 09026713101

Group discount apply
Olusina Lajorin
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