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Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders

By: GoldStead Resources Company Limited

Lagos State, Nigeria

18 - 22 Oct, 2021  5 days

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NGN 120,000

Venue: GoldStead Training Centre, No 6, Alhaji Idowu Street, Akowonjo, Lagos

Other Dates

Venue Date Fee  
GoldStead Training Centre, No 6, Alhaji Idowu Street, Akowonjo, Lagos, Lagos State, Nigeria 15 - 19 Nov, 2021 NGN120000
GoldStead Training Centre, No 6, Alhaji Idowu Street, Akowonjo, Lagos, Lagos State, Nigeria 29 Nov - 03 Dec, 2021 NGN120000

Service is the only distinguishing factor between two competing organizations.  While drivers and dispatch riders intensify effort to be safety conscious at work, it is also worthy to note that in most cases, they have a great impact to make while attending to client's request.  Service failure from drivers and riders can cost organizations great businesses if not well handled.  This highly interactive training program is intended to address the importance of safety consciousness and excellent service delivery to all levels of drivers, riders and their supervisors. The training will be administered in digestible modules that are proven to help improve understanding and retention levels.

Learning Objectives

This course covers: service etiquette for drivers/riders; critical behaviors that result in a positive service climate; managing service opportunities and building customer loyalty; the levels of risk and legal requirements; techniques to help reduce risks while driving at work; and real world scenarios that reinforce techniques and responsibilities for service excellence and safe driving at work.

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GoldStead Training Centre, No 6, Alhaji Idowu Street, Akowonjo, Lagos Oct 18 - 22 Oct, 2021
GoldStead Training Centre, No 6, Alhaji Idowu Street, Akowonjo, Lagos, Lagos State, Nigeria 15 - 19 Nov, 2021
GoldStead Training Centre, No 6, Alhaji Idowu Street, Akowonjo, Lagos, Lagos State, Nigeria 29 Nov - 03 Dec, 2021
NGN 120,000.00
USD 450.00
(Convert Currency)

Rosemary Okonkwo +2348037119334

10% discount for 5 or more delegates
GoldStead Faculty

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