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Competency Training for Secretaries and Administrative Officers
On going

By: Tom Associates Training  

Lagos State, Nigeria

14 - 18 Oct, 2019  5 days

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NGN 175,000

Venue: 5/7 Alade Lawal Street, opposite Anthony Police Station, Anthony Village, Lagos, Nigeria

To excel, designated Office Managers, Administrators and Secretaries need to perfect their interpersonal and behavioural skills. With these, they will stay in control and on top of their responsibilities.

This programme will take participants through some thought process that focuses on the style and work culture expected of them.

  • How to work smart, not just hard, putting the most emphasis on the most critical functions.
  • How they appreciate that nothing will help their career more than a reputation for high quality work that makes their boss look good.
  • How they make their boss become comfortably dependent on them for new ideas and support.
  • Ways in which to develop and continuously assess their Emotional Intelligence capabilities.
  • Workplace communication and interpersonal skills.
  • How to organise their thoughts clearly before communicating in writing.
  • A practice of writing styles that are clear, concrete and courteous.

Broad Competencies Addressed:

  • Ability to prioritise and cope with multiple tasks
  • Ability to think like a manager – planning, making decisions and solving problems
  • Ability to improve communication skills to enhance relationships
  • Ability to manage your thoughts and feelings and improve self-confidence
  • Ability to be assertive and therefore more effective in the workplace
  • Ability to understand and develop interpersonal skills
  • Ability to write memos, letters, reports, mails and proposals excellently by presenting their contents with mechanical precision

Day One

Essential Administrative Skills

  • Roles and Competencies of Secretaries and Administrative Officers
    • Traditional Roles
    • Emerging Roles
  • Understanding Changes Affecting Business
  • Maintaining Corporate Secrecy and Confidentiality
  • Records Keeping and Good Memory
  • Office Etiquette
    • Business
    • Social
    • Telephone Manners
    • Visitor
    • Grooming and Dress Code.

Day Two

Vital Communication Skills

  • Different styles of communication
  • Understanding and using body language
  • Listening skills
    • seeking to understand before being understood
    • Best practices for delivering positive Feedback
  • Communication skills for internal customers:
    • Positive listening habits
    • Eye-contact
    • Body-positioning
    • Life-in-your-voice
    • Telephone manners
    • Equal treatment
    • Thanking
  • Personal Attitudes and Customer Service Experience
  • Long term relationship management.

Day Three

Written Communication

  • The Challenge of Communicating Effectively
    • The business cases
    • Communication and culture.
  • Writing Guidelines
    • Essence of effective business writing
    • Planning the writing
    • Organising thought before writing.
  • Prewriting and Planning
    • Establishing purpose
    • Clarifying readership
    • Researching for facts.
  • Doing the Writing
  • Scheduling Meetings and Writing Minutes
    • Minutes: what it is, what it is not
    • The Importance of Minutes
    • Types of Minutes
    • Minutes Format
    • Steps to Effective Minutes
    • Qualities of Good Minutes
  • Email, Internet and Intranet Proficiency.

Day Four

  • Emotional Intelligence Framework
    • Self-awareness
      • Emotional awareness
      • Accurate self-assessment
      • Self confidence
    • Self-regulation
      • Self-control
      • Trustworthiness
      • Conscientiousness
      • Adaptability
      • Innovativeness
    • Self-motivation
      • Achievement drive
      • Commitment
      • Initiative
      • Optimism
    • Social competence
      • Empathy
      • Customer Service Orientation.

Day Five

  • Time Management
    • Managing Self for Effective Time Use
      • Prioritisation
      • Personal effectiveness
      • Goal setting
    • The Time Wasters
      • Ineffective meetings
      • Unproductive gist and talks
      • Coming late to the office
      • The “African time” syndrome
      • Unskilled managers and subordinates
    • Managing the Boss
5/7 Alade Lawal Street, opposite Anthony Police Station, Anthony Village, Lagos, Nigeria Oct 14 - 18 Oct, 2019

Registration: 09:30:am - 04:00:am

NGN 175,000.00(VAT Inclusive)
(Convert Currency)

MR ABIODUN TOKI 08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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