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Process Management: Mapping and Improvement Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

18 - 22 Oct, 2021  5 days

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NGN 160,000

Venue: Interactive Online Live / On-Site Live in Lagos

Other Dates

Venue Date Fee  
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 18 - 22 Jan, 2021 NGN160000
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 03 - 07 May, 2021 NGN160000
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 12 - 16 Jul, 2021 NGN160000
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 13 - 17 Dec, 2021 NGN160000

In every domain, competition is getting strong and the market is getting less tolerant of mistakes. This is why more and more companies worldwide are embracing Business Process Management (BPM). BPM is a management system which aims at improving a company’s overall performance through optimization of important business processes, appropriate management, and maintaining those changes which have been made. A business that can successfully manage its processes is able to maintain a competitive edge, increase productivity and drive efficiency

Day One                                

Process definitions and elements

  • Process definition
  • Process approach to improvement
  • Advantages of process mapping
  • Elements of a process
  • Benefits of process maps
  • Attributes of a process map:
  • Identifying the customer
  • What is critical to their satisfaction
  • Obtaining process performance data
  • How well do our processes satisfy their needs?
  • The business value chain
  • Denning process efficiency and effectiveness
  • Stakeholders analysis

Day Two                                 

Understanding process approach as per international quality standards

  • Understanding process approach
  • Process characteristics
  • The Plan, Do, Check, Act (PDCA) approach
  • Opportunities in terms of reducing cycle time and defects
  • Nonvalue added explained

Day Three

Process assessments approaches

  • Key terms
  • Mapping process
  • Types of mapping tools
  • Simple flow charting
  • Geo graphs, spaghetti and workflow diagrams
  • Swim lane (deployment) flowcharts
  • Supplier, Input, Process, Output, Customer charts (SIPOC)
  • Value added and non-value added analysis
  • Value stream maps
  • Cycle time map

Process measurement and benchmarking

  • The need to measure
  • Process Key Performance Indicators (KPIs)
  • Benchmarking and the balanced scorecard

 

Day Four

Process hierarchy

  • Process maps symbols
  • 'IDEF0' process map
  • Lean thinking to reduce waste in processes
  • The eight types of waste found in processes
  • 5S: a framework to organize and maintain your workplace
  • Failure Mode and Effects Analysis (FMEA)

Day Five

  Process analysis and improvement

  • Customer oriented processes
  • Support oriented processes
  • Management processes
  • Diagnosis of a process
  • Analyzing and improving a process
  • The turtle diagrams
  • Using process maps to identify root causes
  • Twelve cornerstone tools to process streamlining
  • Problem solving techniques
  • Process auditing as a tool for continuous improvement
  • Process mapping in six sigma projects
Interactive Online Live / On-Site Live in Lagos Oct 18 - 22 Oct, 2021
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 18 - 22 Jan, 2021
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 03 - 07 May, 2021
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 12 - 16 Jul, 2021
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 13 - 17 Dec, 2021
NGN 160,000.00
(Convert Currency)

sina Lajorin 08033241313, 09026713101

Group discount apply
Executive Coach Olusina Lajorin

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