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Customer Relationship Management (CRM) Course: Beyond Customer Expectations

By: Capacity for Africa

Lagos State, Nigeria

05 - 09 Sep, 2022  5 days

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NGN 250,000

Venue: Lagos, Abuja, and Online

Other Dates

Venue Date Fee  
Lagos, Abuja, and Online, Lagos State, Nigeria 05 - 09 Dec, 2022 NGN250000

At the end of the program participants should be able to: Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below your price; Develop a solid CRM strategy that will help you retain more customers and increase repeat patronage; Jump-start crucial customer service initiatives; Set customer service standards; Improve customer loyalty; Tackle customer service optimization challenges; and Balance cost and service levels. 

Who Should Attend?

Customer/Client Relationship Managers, Marketing and Sales Managers, Business Development Officers, and Customer Service/ Support Executives.
Lagos, Abuja, and Online Sep 05 - 09 Sep, 2022
Lagos, Abuja, and Online, Lagos State, Nigeria 05 - 09 Dec, 2022

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 250,000.00
USD 1,000.00
(Convert Currency)

Dr Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
Capacity for Africa Faculty

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