After successfully completing the course, you will be able to
- Appreciate the basics of TQM
- Understand the essentials of customer satisfaction
- Create successful systems for employee involvement
- Develop strategies for continuous process improvement
- Apply the five-phase approach of TQM implementation, and
- Utilise basic tools for quality improvement.
- Fundamentals of TQM
- Leadership and TQM
- Customer satisfaction
- Employee involvement
- Continuous process improvement
- Basic TQM tools
- Benchmarking and the TQM implementation model
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
|Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.
||Oct 06 - 09 Oct, 2020
|NGN 175,000.00||(per participant to cover workshop literature and materials, executive bag, tea/coffee, lunch, photograph and certificate.)|
Chris Onwuasigwe, FCA – 08033045484 08033045484
5% discount for 3-5 participants and 10% discount for 6 and above number of participants from the same organization.
A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.