Business Writing Skills for Office Administrators and Managers Course

Did you know that an estimated 30% of all business emails are aimed at clarifying miscommunication generated from the other 70%? As more and more organizations come to this realization, business writing skills training has become a staple for capability development initiatives.

This course introduces business writing skills as they relate to the drafting of emails, memos and business letters. During this course, we will describe and apply structuring and business writing techniques designed to cater for the modern business environment. Above all, we will emphasize the use of simple, clear and positive language in addressing day to day business affairs.

Course Methodology

This course uses a variety of learning tools, including writing activities, storyboarding, controlled experiments and videos.

Course Objectives

By the end of the course, participants will be able to:

• Apply the fundamental pillars of business writing for achieving better results
• Practice basic techniques for writing effective emails, letters and memos
• Demonstrate professionalism by writing in a clear, specific and positive manner
• Deliver solid conclusions through organized structure and flow
• Use practical and modern methods for powerful business writing

Target Audience

All individuals operating in a business setting with a need to express themselves effectively in writing.

Target Competencies

• Written communication
• Business writing etiquette
• Structured thinking
• Assertiveness
• Ability to address complex situations
• Reading between the lines

Course Outline

• Introduction to business writing
• Characteristics of business writing
• Writing strategy
• Big tips on writing
• Using powerful language