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Corporate Quality Management Systems Development Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

04 - 07 Oct, 2022  4 days

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NGN 140,000

Venue: Interactive Online Live / On-Site Live in Lagos

Management systems are improvement tools which offer procedures for good management practices. This course aims at equipping participants with the skills to develop management systems that are suitable for specific businesses.

Course Objectives:

  • Develop and implement a business culture of quality performance and excellence
  • Understand performance excellence and quality management principles
  • Identify the frameworks that have resulted in positive impact of quality management
  • Understand the ways to improve customer satisfaction
  • Learn methods of enhancing the effectiveness and efficiency of business operations
  • Learn to improve the services and products of a business

Who Should Attend?

This course targets entrepreneurs, upper management and quality personnel. the course aims at imparting skills to participants on the development of quality management systems.

Course Outline

Day One

  • Introduction to quality management systems
  • Meaning of quality
  • Techniques, principles and practices of quality management systems
  • Quality levels
  • Organizational total quality
  • Non-Profit organizations and public sector quality control

Day Two

  • Frameworks of quality management
  • Strategic planning and leadership
  • Quality of leadership
  • Customer focus
  • Customer satisfaction
  • Customer information identification
  • Management of customer relationship
  • Customer satisfaction measurement
  • Work system
  • Management of high-performance workforce
  • High performance work systems development
  • Sustenance and management of work system

Day Three

  • Process Management
  • Business processes redesigning work processes
  • Control and improvement of process
  • Performance
  • Measuring performance and management of information
  • Scope of performance measuring
  • Development of performance measuring system
  • Performance data analysis
  • Organizational culture of performance excellence

Day Four

  • Management Change
  • Sustaining a quality institution
  • Cost of quality
  • Measurement of quality cost
  • Reporting of quality cost
  • Quality costing and decision making
  • Development of standards
  • Performance reports
Interactive Online Live / On-Site Live in Lagos Oct 04 - 07 Oct, 2022
NGN 140,000.00(Group Discount Available)
(Convert Currency)

Mr Olusina Lajorin 08033241313, 09026713101

Group discount apoply
Executive Coach Olusina Lajorin

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