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Office Management and Effective Administration Course

By: Foscore Development Center

Kenya

17 - 21 Feb, 2020  5 days

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USD 1,000

Venue: Foscore Development Center, Nairobi Kenya

In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one-week effective office management and administrative training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team.

Course Objectives

By the end of this course the participants will be able to:

  • Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars
  • Conduct secretarial/administration work effectively
  • Apply basic mind-mapping tools to translate ideas to effective written documents
  • Develop an appropriate philosophy regarding the important role communication plays in administrative office management;
  • Improve in dealing effectively with visitors, customers and colleagues
  • Manage time better and work to meet deadlines
  • Present ideas with impact and clarity
  • Successfully negotiate and influence others

Who Should Attend?

This course targets Report writers, Administrators, Managers, Supervisors, Office staff, Front Desk Officers, Heads of departments, Officers, Senior Officers, Information and Publicity Officers.

Course Content

Module 1: Introduction

  • Management Skills and Principles
  • Planning, Organizing, and Controlling
  • Office Organizing Processes and Principles
  • Planning and Decision-Making Techniques
  • Setting Goals
  • Motivation Tools
  • Time Management
  • Creating a Positive Work Climate

Module 2: Communication Skills

  • Communication Skills Development
  • Effective Communication and Interpersonal Skills
  • Information Organization
  • Assertiveness Skills

Module 3: The Workplace

  • Office Environment
  • Office Layout
  • Office Security
  • Workplace Health and Safety

Module 4: Administrative Skills

  • Administrative Office Management Function
  • Organization Versus Decentralization
  • Front Desk and Receptionist Skills
  • File Management
  • Scheduling of Meetings
  • Event Planning and Management
  • Record Management
  • Filing System and Filing Equipment
  • Minute Taking and Report Writing
  • Strategic Relationship Management
  • Conservation of Energy in the Offices
  • Conflict Management
  • Petty Cash Management
  • Action Planning
  • Database Management
Foscore Development Center, Nairobi Kenya Feb 17 - 21 Feb, 2020

Class Session: 09:00:am - 00:00:am

USD 1,000.00
(Convert Currency)

Jackson Munene +254712260031

A Discount of 10% to 50% for a group of 2 to 5 peopleĀ 
Foscore Development Center