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ITIL® Intermediate Continual Service Improvement CourseBy: McTimothy Associates Consulting LLCLagos State, Nigeria 11 - 13 Jul, 2024 3 days
NGN 175,000Get 10.00% off
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Venue: The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos.
Other Dates
| Venue | Date | Fee | |
|---|---|---|---|
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 24 - 26 Oct, 2024 | NGN175000 | |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 25 - 27 Dec, 2024 | NGN175000 |
ITIL in relation to other publications in the Best Management Practice
- Portfolio
- Why is ITIL so successful?
- Chapter summary
Service management as a practice
- Services and service management
- Basic concepts
- Governance and management systems
- The service lifecycle
Continual service improvement principles
- Continual service improvement approach
- CSI and organizational change Ownership
- CSI register
- External and internal drivers
- Service level management
- Knowledge management
- The Deming Cycle
- Service measurement
- IT governance
- Frameworks, models, standards and quality systems
- CSI inputs and outputs
Continual service improvement processes
- The seven-step improvement process
Continual service improvement methods and techniques
- Methods and techniques
- Assessments
- Benchmarking
- Service measurement
- Metrics
- Return on investment
- Service reporting
- CSI and other service management processes
- Summary
Organizing for continual service improvement
- Organizational development
- Functions
- Roles
- Customer engagement
- Responsibility model – RACI
- Competence and training
Technology considerations
- Tools to support CSI activities
Implementing continual service improvement
- Critical considerations for implementing CSI
- Where do I start?
- Governance
- CSI and organizational change
- Communication strategy and plan
Challenges, risks and critical success factors
- Challenges
- Critical success factors
- Risks
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos. | Jul 11 - 13 Jul, 2024 |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 24 - 26 Oct, 2024 |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 25 - 27 Dec, 2024 |
Registration: 10:00:am - 04:00:am
| NGN 175,000.00 | (5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants) |
| 175,000.00 | (5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants) |
| 175,000.00 | (5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants) |
| 175,000.00 | (5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants) |
Patience 07034854045; 09080022449; 08058805333
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