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Assertiveness in Communication and Relationship Management Training

By: LCL Coaches Consultants  

Lagos State, Nigeria

10 - 14 Oct, 2022  5 days

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NGN 175,000

Venue: Interactive Online Live / On-Site Live in Lagos

Assertive communication can be beneficial whether you’re at work, home, or in social settings, and with any audience. It is particularly helpful with addressing uncomfortable or delicate situations. Using assertive communication style, you earn the respect of your peers and able to communicate more confidently for career success and happiness.

At the end of the training Participant will:

  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns, and habits
  • Develop a positive, proactive response to difficult behaviors
  • Exhibit confidence in your ability to address challenging situations
  • Understand the role of trust in building successful relationships
  • Identify, analyze and engage stakeholders- the power/interest Matrix
  • Recognize the role of context when communicating and building relation with others
  • Identify and Pursue relationship opportunities that bring value and achieve results
  • Develop, manage and nurture relationships- moving from transactional to transformational
  • Expand and broaden the network of influence and success   

Day One

Communication and Influence

  • Relationships and the trust factor
  • Introduction to human relations
  • The good, the bad and the ugly
  • The need for relationships and networks
  • Thinking beyond oneself
  • The challenges of modern-day habits
  • Why trust matters?
  • Positive relationships versus forced relationships
  • The Johari Window
  • What influences relationships and networks?
  • Relationships and Communication
  • The three elements of communication
  • The importance of preparing and organizing one’s thoughts and ideas
  • Why assertiveness matter – the pros and cons
  • The Botari Box
  • Building rapport in the workplace
  • The likeability factors

Recognizing Modes of Interactive Behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Day Two

Contextual and Situational Considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization

Relationship Management and Persuasion

  • Relating to the hearts and minds
  • Knowing your stakeholders
  • Managing your stakeholders’ expectations
  • ‘Selling’ your ideas
  • Creating a persuasive message that evokes the right emotions
  • Reframing your message to accommodate your stakeholders’ needs, wants and style
  • Communicating with difficult people
  • Communicating difficult topics
  • Building and influencing relationships
  • Power and influencing
  • Dale Carnegie and self-awareness
  • What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
  • Identifying opportunities to build strong and healthy working relationships
  • The role of context in building successful relationship
  • Expressing Personal Power

Pinpointing Patterns of Behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Day Three

Mapping How People Handle Conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence

Applying Viable Assertiveness Techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting Effective Assertiveness Strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Day Four

Committing to Assertive and Skillful Outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the Tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance

Day Five

Establishing a Proactive Assertiveness Style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing Effective Assertiveness Principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results
Interactive Online Live / On-Site Live in Lagos Oct 10 - 14 Oct, 2022
NGN 175,000.00(Group Discount Available)
(Convert Currency)

Sina Lajorin 08033241313, 09026713101

Group discount apply
Executive Coach Olusina Lajorin

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