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Managing Accounts Receivable Course

By: Francis Consulting

Abuja FCT, Nigeria

24 - 27 May, 2022  4 days

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NGN 195,500

Venue: Alexis Hotels and Conference Centre JABI ABUJA

Receivable or debts arise on a day-to day basis in most transactions in both the public and private sectors as goods services are provided and received. It is also common knowledge that debtors are usually not willing or able to pay their debts. When debts come due for settlement, the debtor comes up with all the excuses in this world and, in a while, the debt comes sticky, The workshop is designed to get you up to speed fast on the nuts-and-bolts issues involved with collecting overdue money. Filled with invaluable tips, how- top’s and legal dos and don’ts, this essential workshop is for any professional whose job involves collecting money form debtors.

Contents:

You’ll learn how to

  • Identify and avoid potential bad debtors from the beginning
  • Get accounts current while still maintaining good will with valued Customers.
  • Overcome debtor’s excuses, lies and complaints
  • Soothe irate and irrational customers with techniques that work like a charm
  • Keep or organisation out of legal hot water by knowing exactly what your legal rights and limits are
  • Bring in more money with your collection letters
  • Deal with abusive, angry customers without losing your cool
  • Use instant rapport builders to win debtors over to your way of thinking
  • Make your job easier and less stressful with dozens of practical tips
  • Get your receivables organized and keep track of them with less effort.
  • Stay in control of the telephone conversation when debtors try to steer you off track
  • Avoid mistakes commonly made by those who aren’t skilled in the art of collecting
  • Work successfully with outside collection agencies
  • Understand the legal issues involved in debt collection
  • Maintain accurate and up-to-date records of debtors
  • Partner with the debtors to ensure that debtors are paid as at when due
  • How to steer clear of the collection mistakes made most often
  • Develop your company’s credit policy to ease collections
  • Prevent many accounts from becoming past due
  • Be more effective in collecting if you make it as painless as possible for the debtor
  • To handle” special” collections situations-including when a debtor writes a bad cheque. How to get full payment from someone who thinks a partials payment is enough, and more.
  • Determine when-if ever should you agree to settle a balance for less than the total amount owed.
  • Restructure a payment programme when there is difficulty.
  • To get past the gatekeepers who prevent you from speaking with your debtor.
  • How to handle every excuse under the sun.
  • Access the Internet for current developments.

Facilitators:   

A Distinguished team of Facilitators who are eminently qualified Professionals has been assembled to lead discussions in course of the workshop.

For Whom:

Executive Management, Credit Policy Make, Accountants, Customer service managements, Collection Managers, Sales Managers, Marketing Managers, Financial Managers Lawyers Auditors and other Management staff who perform related functions in the public and private sectors including Banks, Oil Companies, Trading organizations, Government Ministries, Parastatals, Agencies, Commissions, Local Governments, etc.

Methodology: Formal lectures, Group discussions and Case suites.

Alexis Hotels and Conference Centre JABI ABUJA May 24 - 27 May, 2022
NGN 195,500.00
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DR. FRANCIS OKEREKE 08035062583