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Emotional Intelligence in Workplace Training

By: Windsor Training and Consulting Nigeria Limited

Lagos State, Nigeria

05 - 07 Aug, 2020  3 days

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NGN 150,000

Venue: Lagos

Our ability to deal effectively with our emotions in the workplace is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates

Course Objectives

What you will learn

  • How to recognize and understand the five competencies for building Emotional Intelligence
  • Self-motivation and job satisfaction as factors that contribute to high performance
  • Practical tools and skills for communicating effectively, assertively, and collaboratively
  • Influencing and partnering skills
  • Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
  • Skills for conflict management and dealing with difficult situations
  • How to choose perceptions and behaviours that will lead to positive outcomes

Course Outline

  • Introduction
  • Emotional Intelligence in the Workplace
  • Participant Challenges and Goals
  • Emotional Intelligence
  • The Five Competencies of Emotional Intelligence
  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Effective Relationships
  • Applying the Competencies
  • Choice and Control Model
  • Outcome Thinking
  • Dealing with Individual Challenges
  • Develop an Action Plan
Lagos Aug 05 - 07 Aug, 2020
NGN 150,000.00(Course fee is inclusive of course materials, course bag, certificate, tea /lunch breaks)
(Convert Currency)

Dr.Kola Adekunle 07035367989 ; 09090014351

Register 2 participants on the same course and date,get 20% discount
Dr kola AdekunleDr. Azeez RasakDr. Bello
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