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Remote Working Skills for Managers, Team Leaders and Supervisors Course

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

29 - 30 Jul, 2021  2 day

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NGN 60,000

Venue: 1) 7, Ikorodu road behind brt bus-stop, Maryland, Lagos 2) In Customers Training Venue 3) Online 4) In a Rented Training Event Center

This Program is designed inline with course content of our international partner ATHE UK. Corporate certification from Athe UK may be requested from Athe at an additional cost.

The COVID-19 is dramatically changing how we work or should work: Remote working allows professionals (managers, employees and team leaders) to work outside of a traditional office environment instead of commuting to an office each day to work from a designated desk; remote employees can perform their duties or projects achieving great results from anywhere and at any time.  To be honest the future has arrived sooner than anticipated in many countries, companies and workers have shifted to remote working. Working effectively and efficiently from a range of digital platforms is now the business of the day.

Who is this course for?

  • Senior Managers/General Managers/Operations Managers
  • Aspiring managers (Team leaders, Supervisors)
  • Front and back office employees

Organizational Benefits

  • Improved leadership decision making
  • Operations Efficiency, Employee Motivation
  • Less Staff Turnover
  • Cost reduction/ Better Performance

Related Competencies

  • Strategic Leadership/ Remote Leadership
  • Tools for working Remotely
  • Decision Making Skills, Conflict Resolution

Program Deliverables

  • Certificate of Participation
  • Training Materials, Video Learning Tools
  • Case Studies, Practice Tools

Major Learning Outcomes

  • Understand the issues associated with remote working
  • Working from home (home-based)
  • Regional offices and Working in different time zones
  • Virtual working
  • Global working Implications
  • Investment in technology
  • Feeling remote and lonely (Motivation)
  • Dealing with Challenges with communication
  • Time management and irregular Working practices
  • Teleconferencing /Webinars
  • Flexible hours (e.g. around personal commitments)
  • Regular updates, meetings
  • Travel Technological requirements for remote working
  • Broadband access with good speeds
  • Web- based remote communications tools
  • Remote Leadership style: McGregor Theory x/Theory y
  • Empowerment Goleman, Adair
1) 7, Ikorodu road behind brt bus-stop, Maryland, Lagos 2) In Customers Training Venue 3) Online 4) In a Rented Training Event Center Jul 29 - 30 Jul, 2021
NGN 60,000.00
(Convert Currency)

Mrs Erica Ayenuro 08099451919

Discounts for teams up to 20 Participants
Mrs. Erica Ayenuro