Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

How to Create Positive Customer Experience - (Service as an Art and a Science)

By: Tom Associates Training  

Lagos State, Nigeria

28 - 29 Jul, 2022  2 day

Follow Event

  

NGN 135,000

Venue: 5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos

Other Dates

Venue Date Fee  
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos, Lagos State, Nigeria 01 - 02 Dec, 2022 NGN135000

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organisation’s brand equity in a way that creates more customers. 

The training will also focus on how each employee relates with other employees in the organisation regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives 
  • Interpersonal communications.

Course Contents

Day One

• The Basics of Customer Psychology 

• Managing the Eight Different Customer Types

• Understanding Customer Relationship Management

  • Responsiveness and Time management

• Interpersonal Communications

  • Team spirit
  • Knowledge of Internal-Customer concept

• Understanding How to Set Relevant Personal Standards

  • Personal initiatives 

• How Your Behavioural Styles Show Through

• Reading and Understanding Others’ Behavioural Styles.

Day Two

• Defining Customer Experience

• Definition of Exceptional Service

• Living and Sustaining the Spirit of Enterprise.

Emotional Intelligence in Service

• Add Emotional Value to Service

• Personal Technique for Maximum Emotional Connectivity.

Recover Dissatisfied Customers

• Understand that service glitches can be an opportunity to build loyalty.

• Learn how to create an open communication with customers

• Understand that your reactions will project your Feelings to the customers

• Know How Best to Act Upon Complaints

• Achieve Customer ‘Feel Good’ Goals.

5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos Jul 28 - 29 Jul, 2022
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos, Lagos State, Nigeria 01 - 02 Dec, 2022

Registration: 08:30:am - 03:30:am

NGN 135,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

ONLINE: N115,000. CLASSROOM: N130,000. 3 – 4 participants: 5% discount 5 or more participants: 10% discount

Related Courses

Intermediate Skills Level for Human Resources Management Intermediate Skills Level for Human Resources Management

5 days, 24 - 28 Oct, 2022 

2022-10-24 12:10:00 2022-10-24 12:10:00
Lagos State, Nigeria

Tom Associates Training

Intermediate Skills Level for Human Resources Management programme can run as an online or classroom training  Course Contents Day One Roles of the HR Professional • Operational and ...

Powerful Leadership Communication and Influence Management Course Powerful Leadership Communication and Influence Management Course

5 days, 04 - 08 Jul, 2022 

2022-07-04 12:07:00 2022-07-04 12:07:00
Lagos State, Nigeria

Tom Associates Training

Powerful communication is the key to effective leadership. This is a five-day practical ways for workplace communication in a variety of ways that senior officials should master if they plan to ...

Advancing Performance By S.M.A.R.T. Targets Setting and Appraisal Processes: Employee Performance Assurance Training Advancing Performance By S.M.A.R.T. Targets Setting and Appraisal Processes: Employee Performance Assurance Training

4 days, 23 - 26 Aug, 2022 

2022-08-23 12:08:00 2022-08-23 12:08:00
Lagos State, Nigeria

Tom Associates Training

By the time the programme ends, participants would become conversant with the procedure of:   • Determining performance measures at the Corporate, Business Unit and Individual levels. ...

The Art of Crisis Management The Art of Crisis Management

2 day, 02 - 03 Jun, 2022 

2022-06-02 12:06:00 2022-06-02 12:06:00
Lagos State, Nigeria

Tom Associates Training

A sequence of short and unexpected events that create an emergency can happen at any time to individuals, business, group, society, or even the government. Dealing with such sudden events which ...