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Front Desk and Customer Relations Skills Course

By: Tom Associates Training  

State, Nigeria

11 - 13 Aug, 2021  3 days

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NGN 130,000

Venue: ONLINE

This course exposes the participants to:

•     How to develop a personal attitude for excellent service.

•     Making the front desk/reception areas a desirable marketing office.

•     Contributing to the building of customer service into a culture.

•     Acquiring the skills for great human relations management.

•     Appreciating the key role of Attitudes.

•     Handling telephone communication effectively.

•     Handling customer complaints professionally.

 

Course Contents

DAY ONE

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes

-Procedures for an expected visitor

- Callers without appointments

- Time of day preference

- Appointment time confirmation

- Check-out process at the Front Desk

- Rules of customer relations.

- Manners, Culture and Personal Attitudes.

- Body Language: A vital skill for Front Officers.

- Etiquette

- Proper conduct in the work and social environment.

- Understanding basic courtesies.

 

​DAY TWO

  • Building Self Confidence

- Assertiveness skills

  • Basic Courtesies and Proper Social Conducts
  • Conversations: the Tactful Tips
  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Memory Retention and Attentiveness
  • The Psychology of Queuing
  • Make Waiting Enjoyable!

- Making Waiting Easier

  • Handling Difficult Visitors Successfully.

 

DAY THREE

  • Corporate Dressing and Grooming

- General Business Outlook

- Dress Code

- Accessories

  • Keeping Notes on People –  “Contact Management”
  • Career Enhancement for Front Desk Personnel

- Categories of career people

- Basic requisites for career growth.

ONLINE Aug 11 - 13 Aug, 2021

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 03:00:am

NGN 130,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 Participants from Same Organization. Discount of 10% to 5 or More Participants from Same Organization.

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