Good employee’s relationship are the result of a strategy and activities that employee relations managers design to improve communication between employees and management. An organization with a good employee relations program provides fair and consistent treatment to all employees so they will be committed to their jobs and loyal to the company.
One of the most effective ways for an organization to ensure good employee relations is to adopt a human resource strategy that places a high value on employees as stakeholders in the business.
This course allows participants to reflect on what Employee Relations Best Practice looks like for their organization, and learn the right systems, policies and leadership style embedded in the culture of their organization.
- Leaders and staff working in the personnel management or training sectors
- Line managers who want to develop their understanding of Employee Relations issues
- Anyone wishing to develop a career in personnel management and employee development
By the end of the course, participants will be able to:
- Introduce and manage an effective employee relationship programme
- Consider what effective employee relations look like
- Identify the practical steps necessary to build strong employee relationships
- Review Employee Relations policies including discipline, grievance & capability
- Plan for dealing effectively with situations where employee behavior falls below the expected standard
- Identify opportunities to support team leaders and supervisors in delivering effective Employee Relations practices
- Support staff in the delivery of their job role
Core Employee Relations Activities
- What is employee relations all about?
- Why is it important?
- The importance of having sound ER policies
- The psychological contract
- Managing conflicting interests
- Links between employee relations specialists in line managers
Practical ER Functions
- Internal communications and managing the message
- Team briefings
- Involvement, engagement, and consultation
- Dealing with sickness absence
- Conducting effective return to work interviews
- Providing mediation services
Dealing with ER Situations
- Can’t or won’t? – the difference between conduct and capability
- Dealing effectively with disciplinary situations
- Dealing with gross misconduct
- Dealing effectively with capability situations
- Deciding whether to suspend
- Conducting excellent investigations
- Presenting evidence at hearings
- Dealing with appeals
- Designing effective staff surveys
- Analyzing the data and learning the lessons
- Dealing with collective disputes
- Employee recognition
- Codes of conduct and ensuring compliance
Supporting Managers, Team Leaders and Supervisors
- Dealing with grievances
- Managers right to manage
- Developing a coaching style of management
- Motivating staff to perform and giving effective feedback
- Managing performance effectively
- Identifying and dealing with bullying and harassment
- Managing personal issues
This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of theory, group works, discussions and case studies.
Training manuals and additional reference materials are provided to the participants
Training Venue, Logistics and Payment
- Training is residential and will be held at Afriex Training Centre.
- The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
- Accommodation and airport transfer are arranged upon request by the participant.
- This training can also be tailor made for your institution upon request. You can have it delivered in our training Centre or at a convenient location.
- Upon successful completion of this training, participants will be issued with an Afriex Training Ltd certificate.