Conflict Management Course

Conflict is inevitable in groups including workplaces. It is therefore very important for managers to master the skills of being able to identify and handle conflicts sensibly, fairly, and efficiently. This course would enable participants to develop personal and group problem solving skills, learn about the conflict resolution process and different styles of handling conflicts.

Content:

• Conflict Management: Definition, Conflict Anatomy and Styles
• Mastering Conflict management Process
• Conflict Resolution Strategies
• How to develop Listen Skills
• Personalities Differences: Reasons and Effects on Individual Disposition
• Mastering Negotiation Techniques

Who Should Attend?

HODs, HR Managers, Customer Relationship Managers