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Help and Support Desk Capability Training

By: Tom Associates Training  

Lagos State, Nigeria

02 - 04 Nov, 2022  3 days

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NGN 155,000

Venue: 5/7 Alade Lawal street off Ikorodu Road, Anthony Village, Lagos

Help and Support Desk Capability Training Objectives are:

Day One

Technical Capabilities

  • Strong product knowledge
  • Trouble-shooting skills
  • Process-oriented analytical skills
  • Diagnose and isolate problems
  • Determine preliminary solutions
  • Implement solution
  • Properly escalate unresolved incidents to higher officers
  • Track, route and redirect problems correctly
  • Recommend procedure modifications or improvements

Day Two

Personal Organization

  • Master relaxed work environment
  • Develop collaborative team spirit
  • A positive and optimistic approach to problem-solving
  • Promptly handle enquiries and requests
  • Excellent communication skills
  • Care for and focus on quality outcomes.
  • Provide feedback and see problems through to resolution
  • Ascertain proper recording, documentation and closure on assignments

Day Three

Customer Relations Capabilities

  • Respond to messages for customers seeking help
  • Follow up with customers to ensure the issue has been resolved
  • Gain feedback from customers
  • Find natural joy in helping customers
  • Work as an equal partner with customers
  • Utilise excellent customer service skills and exceed customers’ expectations
5/7 Alade Lawal street off Ikorodu Road, Anthony Village, Lagos Nov 02 - 04 Nov, 2022

Registration: 09:00:am - 03:30:am

NGN 155,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

3 – 4 participants: 5% discount 5 or more participants: 10% discount

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