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Help and Support Desk Capability Training
NGN 155,000
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Venue: 5/7 Alade Lawal street off Ikorodu Road, Anthony Village, Lagos
Help and Support Desk Capability Training Objectives are:
Day One
Technical Capabilities
- Strong product knowledge
- Trouble-shooting skills
- Process-oriented analytical skills
- Diagnose and isolate problems
- Determine preliminary solutions
- Implement solution
- Properly escalate unresolved incidents to higher officers
- Track, route and redirect problems correctly
- Recommend procedure modifications or improvements
Day Two
Personal Organization
- Master relaxed work environment
- Develop collaborative team spirit
- A positive and optimistic approach to problem-solving
- Promptly handle enquiries and requests
- Excellent communication skills
- Care for and focus on quality outcomes.
- Provide feedback and see problems through to resolution
- Ascertain proper recording, documentation and closure on assignments
Day Three
Customer Relations Capabilities
- Respond to messages for customers seeking help
- Follow up with customers to ensure the issue has been resolved
- Gain feedback from customers
- Find natural joy in helping customers
- Work as an equal partner with customers
- Utilise excellent customer service skills and exceed customers’ expectations
| 5/7 Alade Lawal street off Ikorodu Road, Anthony Village, Lagos | Nov 02 - 04 Nov, 2022 |
Registration: 09:00:am - 03:30:am
| NGN 155,000.00 | (VAT Inclusive) |
Mr Abiodun Toki 08033019120
3 – 4 participants: 5% discount
5 or more participants: 10% discount
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