Mastering Managerial Competencies at the Work Place Training

At the end of the programme, participants will be to:

• Understand their roles within the changes that do affect business
• Be clear of the management styles that can affect your success
  • Develop the right competencies in the work environment.
  • Maintain necessary discipline at work
• Know how your career can grow.
• Priority Matrix couple with feedback procedures

Course Content

DAY ONE

• What Management is, What Process is.
• Who is a manager?
  • ​First Line Skills
  • Middle Line Skills
  • Top Line Skills    
• Managerial roles
  • Interpersonal
  • Informational
  • Decisional
• Managerial Functions
  • Technical
  • Human
  • Management
  • Conceptual
• The challenges facing the 21^st century manager
• Understanding change – getting outdated things out
• Managerial competencies and proficiency assessments.

DAY TWO

• Determining the Vision, Mission and Positioning of a business
• Delivering Results
  • Use performance measurement to assess the effectiveness of leading others
  • Lead teams in terms of their major contributions and how they fit into the larger organisation picture. Team bonding
  • Mutually identify priorities, necessary skills and guidelines
  • Set milestones for progress review.
• Techniques of Time Management
  • Managing Self for Effective Time Use
  • Personal effectiveness – the 80:20 rule
  • Stressors in Stress Management
• Competencies of Tomorrow’s Managers
  • Team Leaders
  • Internal Consultants
  • Great Communicator
  • Team player
  • Technology master
  • Problem solver
  • Ambassador
  • Change maker
• Procurement Management
  • Overview of Procurement

DAY THREE

• Common Causes of Conflicts at Work
• Signs of Conflicts
• Common Conflict Triggers
• Different Forms of Conflict
  • Perception conflict
  • Personality conflict 
• Beliefs and Attitudes
• Interrelationship of Assertive and Cooperative Behaviours
• Managing Differences
  • Younger bosses managing older workers
  • Benefits of generation gaps
  • Breaking down the stereotypes
  • Treating each other as a peer
  • How to learn from each other
• Resolution of Conflicts – Conflict Management Styles
  • Collaborate
  • Compromise
  • Defeat
  • Accommodate
  • Withdraw.