Managing Conflict and Difficult Situations at Work

This programme can run as an online or classroom training (Available also for Customised Training by Duration, Venue and Fee)

    Day One

• Common causes of conflicts at work
• Signs of conflicts
• Common Conflict Triggers
• Different Forms of Conflict

    • Perception conflict

    • Personality conflict

• Paradigm shifts
• Reflexive Loop
• Difference Issues
• Beliefs and Attitudes

  Interrelationship of assertive and cooperative behaviours

  How do you compete or cooperate

    • Genteel

    • “Crabs-in-a-bucket”

    Day Two

    Managing Differences

    • Younger Bosses Managing Older Workers

    • Benefits of Generation Gaps

    • Break Down the Stereotypes

    • Treat Each Other As A Peer

    • How to Learn From Each Other

    Resolution of team conflicts

    • What Compromise is

    • What Collaboration is

    • Avoid Turnover with a Retention Plan

    • Create a Succession Plan

    • Embracing the Unfamiliar.