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Effective Office Management and Administration Training

By: Skills for Africa Training Institute


13 - 17 Jun, 2022  5 days

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USD 1,200

Venue: Mombasa, Kenya

To remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one-week effective office management and administrative training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. 

Course Objectives

By the end of this course the participants will be able to:

  • Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars 
  • Conduct secretarial/administration work effectively 
  • Apply basic mind-mapping tools to translate ideas to effective written documents 
  • Develop an appropriate philosophy regarding the important role communication plays in administrative office management; 
  • Improve in dealing effectively with visitors, customers and colleagues 
  • Manage time better and work to meet deadlines 
  • Present ideas with impact and clarity 
  • Successfully negotiate and influence others


5 Days

Who Should Attend?

This course targets Report writers, Administrators, Managers, Supervisors, Office staff, Front Desk Officers, Heads of departments, Officers, Senior Officers, Information and Publicity Officers.

Course Content

Module 1: Introduction

  • Management Skills and Principles
  • Planning, Organizing, and Controlling 
  • Office Organizing Processes and Principles
  • Planning and Decision Making Techniques 
  • Setting Goals 
  • Motivation Tools 
  • Time Management 
  •  Creating a Positive Work Climate 

Module 2: Communication Skills

  • Communication Skills Development 
  • Effective Communication and Interpersonal Skills 
  • Information Organization 
  • Assertiveness Skills 

Module 3: The Workplace

  • Office Environment 
  • Office Layout 
  • Office Security 
  • Workplace Health and Safety

Module 4: Administrative Skills

  • Administrative Office Management Function 
  • Organization Versus Decentralization 
  • Front Desk and Receptionist Skills 
  • File Management 
  • Scheduling of Meetings 
  • Event Planning and Management 
  • Record Management 
  • Filing System and Filing Equipment 
  • Minute Taking and Report Writing 
  • Strategic Relationship Management 
  • Conservation of Energy in the Offices 
  • Conflict Management 
  • Petty Cash Management 
  •  Action Planning 
  •  Database Management

General Notes

  • This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
  • Training manuals and additional reference materials are provided to the participants.
  • Upon successful completion of this course, participants will be issued with a certificate.
Mombasa, Kenya Jun 13 - 17 Jun, 2022
USD 1,200.00
USD 2,990.00
USD 1,800.00
(Convert Currency)

Nixon Kahuria +254702249449