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Quality Improvement Process and Management

By: Impact Training and Management Consulting Limited  

Lagos State, Nigeria

17 - 19 Nov, 2021  3 days

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NGN 118,999

Venue: 10, Obokun Street, Off Coker Road, Ilupeju, Lagos. Nigeria

Quality management remains the most effective approach to achieving corporate excellence. For organisations that are built to last, the principle of continuous improvement in work processes is seen in their operations and also in staff attitudes. This programme comprehensively deals with quality, its concepts, delivery and improvement processes as well as management responsibilities.

Learning Objectives

Participants will:

 • Define work processes and outputs

 • Learn analytical approach to continuous improvement

 • Know processes certification criteria

 • Work with others to achieve synergy

 • Meet and exceed customer expectations

Learning Contents

 • Quality management overview

 • Quality delivery process

 • Standards and measurement

 • Identifying processes for improvement

 – Cost of quality approach

 – Char ting work process flow

 – Use of relationship maps

 • Redesigning work processes

 • Cross functional process management – building collaboration

 • Continuous improvement tools

 • Installing a ‘new’ processes

 • ISO process certification criteria

 • Change management

Who Should Attend?

Officers and managers responsible for improving work output

10, Obokun Street, Off Coker Road, Ilupeju, Lagos. Nigeria Nov 17 - 19 Nov, 2021
NGN 118,999.00(PHYSICAL)
NGN 93,999.00(VIRTUAL)
(Convert Currency)

TAIWO ADEGUN 08023060462

Discounts off regular fees for open programmes: 3-5 nomination - 5% Programme also available as in-plant. Fee: Negotiable

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