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Anger Management - Understanding Anger

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

02 - 03 Jun, 2022  2 day

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NGN 75,000

Venue: Red Lens Centre, 21 Ajanaku Street, Awuse Estate, Opebi, Ikeja Lagos.

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

A co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organization that edge.

Learning Objectives

  • Recognize how anger affects your body, your mind, and your behavior
  • Use the five-step method to break old patterns and replace them with a model for assertive anger
  • Use an anger log to identify your hot buttons and triggers
  • Control your own emotions when faced with other peoples’ anger
  • Identify ways to help other people safely manage some of their repressed or expressed anger
  • Communicate with others in a constructive, assertive manner.

Course Outline:

Course Overview

  • What is Anger?
  • About Anger
  • Pre-Assignment Review

  Costs and Pay-Offs

  • The Costs of Anger
  • What Are Your Anger Pay-Offs?

The Anger Process

  • What is the Process?
  • Understanding Trigger Thoughts
  • Using an Anger Log
  • Considering Our Anger

How Does Anger Affect Our Thinking?

  • Is Anger the Best Response?
  • Distorted Thinking

Understanding Behavior Types

Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

Communication Tips and Tricks

       Asking Good Questions

  • Active Listening Skills
  • The Assertive Formula

Personal Action Plan

Recommended Reading List

Post-Course Assessment

Red Lens Centre, 21 Ajanaku Street, Awuse Estate, Opebi, Ikeja Lagos. Jun 02 - 03 Jun, 2022
NGN 75,000.00(75000 for Lagos)
NGN 125,000.00(125000 for Abuja)
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Ms. Omolara Anomolowo 07081901320, 07087808664

10% off Group Registration
Mr. Muyiwa Adeaga & Mrs. Mary Ogbodo