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Basic Office Administrative Skills Training

By: LCL Coaches Consultants  

Lagos State, Nigeria

25 - 29 Jul, 2022  5 days

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NGN 157,500

Venue: Lagos and Virtual

Other Dates

Venue Date Fee  
Lagos and Virtual, Lagos State, Nigeria 24 - 28 Oct, 2022 NGN157500

An effective administrator is an asset to any organization as the link between various departments ensures the smooth flow of information from one part to the other. Thus, without an effective administration, an organization would not run professionally and smoothly.

Course Objective

By the end of this course, participants will be able to:

  • Identify the characteristics of an effective office administrator
  • Practiced how to handle basic office documents, files, and records
  • Articulate the basic corporate behavior and practice
  • Define the qualities of an excellent time manager
  • Appreciate the benefits of confidentiality discipline
  • Practiced paying attention to details
  • Articulate how to work with people in a team  

Course Contents

Day One

Make-ups of an Effective Administrator

  • Service Orientation
  • Time Management skills
  • Assertiveness skills
  • Dependability and Reliability
  • Confidentiality discipline
  • Attention to detail
  • Delegation
  • Up-to-date information

Administration Processes

  • Organizational acumen
  • The pattern of interactions among people
  • Planning and Coordination
  • Communication
  • Budgeting
  • Procurement
  • Documented operating procedures

Day Two

Office Organization

  • Make the workspace simple to use
  • Keep details of contacts so they are easy to retrieve
  • Tidy the office system regularly
  • Set calendar reminders
  • Share best practice
  • Flag messages needing attention
  • Keep archives
  • Keep on top of supplies.

Management of Resources

  • Technology and equipment
  • Access to cash
  • Relationship with suppliers
  • Relationship with customers

Day Three

Managing Time

  • Be clear about the priorities of your job
  • Plan Ahead
  • Try to Get a bit More Control of your Time
  • Manage Interruptions
  • Sometimes Saying “No”
  • Negotiate your Workload

Prioritizing

  • Urgent - do it now!
  • Not urgent - plan when
  • Not important to you – defer / delegate
  • Not urgent nor important - dump

Managing People

  • Build good relationships
  • Expect cooperation
  • Give clear explanations
  • Emotional Intelligence
  • Acknowledge feelings
  • Be firm and fair

Skillful Communication with Others

  • Learning to listen
  • Choosing the right words
  • Using the Appropriate Tone of Voice
  • Using Appropriate Body Language
  • Adjusting to Different Personality Types
  • Conducting Effective Meetings.

Day Four

Maintenance for Facility Integrity

  • Understanding your Facilities and Assets
  • Proactive and Predictive Maintenance
  • Preventive Maintenance
  • Reactive Maintenance
  • Predictive Maintenance
  • Corrective Maintenance
  • Deferred Maintenance
  • Troubleshooting and Emergency Recovery
  • Energy Management                                                        

Safety and Security

  • HSE Management System
  • Fire awareness and loss control
  • Hazards and effect management
  • First aid treatment and administration

Day Five

Some Barriers

  • Lack of skills or confidence
  • Unclear job role
  • Too many/irrelevant meetings
  • Interruptions
  • Searching for misplaced things
  • Waiting for other people
  • Being given work at the last minute

Traits for Success:

  • Good judgment
  • Ability to make decisions
  • Ability to win the respect of others:
    • recognize the perceptions of superiors
    • recognize the perceptions of peers
    • recognize the perceptions of subordinates.
Lagos and Virtual Jul 25 - 29 Jul, 2022
Lagos and Virtual, Lagos State, Nigeria 24 - 28 Oct, 2022
NGN 157,500.00(Group Discount Available)
(Convert Currency)

OLUSINA LAJORIN 08033241313

Group booking Discount applies
LCL Coaches

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