Understanding Global Downstream Operations

Learning Objectives

• Focus on how to become a 'Top Gun' Trouble-shooter
• Develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding
• Point the way to Continuous Improvement in the way you run your processes and make incremental efficiency gains
• Understand the difference between having a techniques manual on the bookshelf - and making it work
• Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
• Understand work practices which "allow" success in Troubleshooting and Problem Solving.