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Workshop on Patient Experience and Satisfaction Management for Hospital Managers

By: Human Capital Associates Global Consult Ltd

State, Nigeria

05 - 09 Dec, 2022  5 days

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NGN 180,000

Venue: Lagos and Port Harcourt

Patient satisfaction and patients’ recommendation to others are both very critical issues to health-care providers. In this increasingly competitive current health-care environment; health-care managers have been striving to find ways to survive or excel relative to others. There are many strategies that health-care managers can utilize to enhance their survival, and clearly, patient satisfaction is one of them. A satisfied patient would be a loyal customer and would come back when care is needed. A satisfied patient would also recommend his/her provider to others, and consequently, would expand a patient base for the provider. Therefore, patients’ satisfaction and their intention to recommend to others are considered as two of the most important approaches for health-care managers to boost their position relative to other providers.

This course provides participants with the knowledge and skills to design and implement a patient satisfaction based framework to improve the overall performance of their organization. Participants will learn how to build high performing and engaged healthcare teams, establish and sustain effective clinical relationships, as well as implement strategies and tools to support patient-centered care.

For Whom:

This program is designed for primary healthcare givers, recuperative care, community and other healthcare facility administrators, Doctors, Nurses, hospital administrative staffs, chief nursing officers, department directors and other healthcare professionals with supervisory, management or executive level with responsibilities that interface with patients.

Learning Objectives:

At the end of the program, participants will be able to;

  • Attract and engage customer-focused employees who are passionate about providing the best and most compassionate, yet efficient, care to the patient
  • Establish and sustain effective clinical relationships by leveraging key internal and external communication strategies
  • Build a coaching culture that supports consistent exceptional care and service
  • Identify and address the differences in patients’ values, preferences and expressed needs
  • Design a patient experience framework that better meets and exceeds the patient’s needs
Lagos and Port Harcourt Dec 05 - 09 Dec, 2022

Registration: 07:30:am - 09:00:am

Class Session: 09:00:am - 05:00:am

NGN 180,000.00(Discount available for group nomination)
USD 450.00(Foreign Participants)
(Convert Currency)

Philip Asije 08029170491, 08068933608, 08145745664, 08051365946

Group Discount Available
Dr. Nathaniel Udeozor Nwadiogbu MD., PGDHM: A physician with over twenty eight years’ experience in management of general medical ailments and Private Medical Practice Administration with particular emphasis on its relationship with Health Management Organizations (HMO) and NHIS. Dr. Nathaniel U. Nwadiogbu holds medical degree in General Medicine from Friendship University in Moscow Russia and also holds a Post graduate Diploma in Hospital Management from Lagos University Teaching Hospital Lagos. He is a member of Nigeria Medical and Dental Association of Nigeria and the Association of General and Medical Practitioners of Nigeria (AGMPN)DR. DAVID AFOLABI AYO – A consultant of over 15 years after practicing medicine for some time. A Brian Tracy International (Nigeria) Lead facilitator and experienced consultant, Dr. Ayo has conducted and facilitated programs for various organizations including Guaranty Trust Bank, First Bank Plc, Skye Bank, Access Bank, Diamond Bank, Insurance PHB Cornerstone Insurance, Visafone, Delta Afrique, Cartridge World, Rlg, Swift, Sterling Homes, Success Business and Leadership School(SBLS) among others.D. A. Ayo is also a speaker for different secular organizations with adequate and professional knowledge in different soft skill programmes like Business Etiquette, Personal effectiveness, Stress and Physical Health Management, Leadership and management, Presentation skills, Writing skills, Mind Management and others.He was the presenter of a notable T.V programmes on Business and Personal effectiveness on Time T.V. and was also a presenter of “Positive Change Clinic” on Pinnacle Health Radio (online) and a regular special guest on Super screen TV‟s popular programme „Let‟s Talk‟. He was the Charter Vice President (Education) of the Lighthouse Toastmasters and he was later elected President of Lighthouse Toastmasters International. He is also a chartered member and a certified Competent Communicator and Advanced Communicator Silver of the Toastmasters International. He is an Alumnus of Lagos Finishing school with adequate training in business and social etiquette. He is also an Alumnus of the highly respectable Fate Foundation and he was a member of the Project Management Institute in U.S.A, and an Associate member of the Nigerian Institute of Management. He is a certified International Trainer. He is also has certificates in Neurological Repartterning, Ericksonian Hypnosis, Performance Coaching and Result Coaching. David has just recently become a certified Intelligent Leadership coach and expert from the world acclaimed Leadership expert John Mattone. He will join others to share their experiences on this program.