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Interpersonal Communication and Service Management Course

By: GoldStead Resources Company Limited

Lagos State, Nigeria

08 - 12 Apr, 2024  5 days

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NGN 190,000

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Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.

Other Dates

Venue Date Fee  
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 May, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 24 - 28 Jun, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 22 - 26 Jul, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 19 - 23 Aug, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Sep, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 30 Sep - 04 Oct, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 04 - 08 Nov, 2024 NGN190000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Dec, 2024 NGN190000

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most people would claim to be fairly confident and capable communicators, but in reality, effective communication skills and service mastery are rare and desirable assets.  It is a wide skill area that requires a lot of concerted effort and gradual improvements to reach high proficiency. Effective Communication is also vital to quality service delivery. 

This course is designed to help participants improve their communication skills and enhance their service delivery across board.  It is tailored to equip participants with the skills required to communicate effectively, sharpen their interpersonal relationship skill, manage protocols, deliver excellent service, manage their emotions and communicate well under stress, etc.

Learning Objectives

At the end of this 5-day intensive training, participants will be able to:

  • Learn the foundational skills necessary for effective communication: while developing their listening and questioning skills.
  • Learn effective communication skills which will serve them in dealing with complaints and objections as well as the ability to communicate with brevity and impact.
  • Effectively manage their emotions during communication.
  • Learn how to write effective emails, memo and routine business letters.
  • Understand techniques for dealing with stressful communications.
  • Develop a plan to combat mean-spirited humor.
  • Recognize how one's attitude affects service standards.
  • Develop effective strategies for building exceptional working relationship with their bosses and other people around them.
  • Build self esteem and confidence while maintaining a positive outlook.
  • Explain what customer service means in relation to internal and external customers.
  • Handle difficult people/customers with skill and professionalism.
  • Apply telephone techniques to save time and satisfy customers.
  • Understand time pressures and the need for time management, among others.

Course can also be delivered online

6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. Apr 08 - 12 Apr, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 May, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 24 - 28 Jun, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 22 - 26 Jul, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 19 - 23 Aug, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Sep, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 30 Sep - 04 Oct, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 04 - 08 Nov, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Dec, 2024
NGN 190,000.00
USD 700.00
(Convert Currency)

Rosemary Okonkwo +2348037119334

GoldStead Faculty

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