Emotional Intelligence and Anger Management in the Workplace

Emotional intelligence is the ability to recognize and understand your own emotions and the emotions of others, and to use this awareness to manage your behavior and relationships effectively. Anger management refers to the strategies and techniques that an individual uses to recognize and cope with feelings of anger, and to prevent anger from escalating into aggressive or destructive behavior.

In a workplace setting, having strong emotional intelligence and good anger management skills can be beneficial for both employees and employers. Employees with high emotional intelligence are often able to work well in teams, resolve conflicts effectively, and communicate effectively with colleagues and supervisors. Employers benefit from having a workforce that is able to regulate their emotions and handle difficult situations in a professional manner.

This course on emotional intelligence and anger management in the workplace will cover the following topics among others:

• The importance of emotional intelligence in the workplace
• Identifying and managing your own emotions
• Recognizing and understanding the emotions of others
• Techniques for managing anger and other strong emotions
• Conflict resolution strategies
• Communication skills for dealing with difficult situations or individuals
• Strategies for building and maintaining positive relationships with colleagues
• The role of emotional intelligence in leadership and management.

Course can also be delivered online