Business Etiquette and Excellent Service Delivery

Business Etiquette and Excellent Service Delivery is a course designed to teach learners the skills and knowledge necessary to deliver exceptional service to customers in a professional and courteous manner. The course is intended for anyone who interacts with customers, whether face-to-face or over the phone, in a business environment.

The course will cover the following topics:

• Introduction to Business Etiquette: The course will start with an overview of the principles of business etiquette, including the importance of communication, appearance, and behavior.

• Interpersonal Skills: Learners will learn how to communicate effectively with customers, including active listening, questioning, and addressing customer needs and concerns.

• Professionalism and Customer Service: The course will cover the principles of excellent customer service, including managing customer expectations, handling complaints, and providing outstanding customer experiences.

• Time Management and Prioritization: Learners will learn how to manage their time effectively, prioritize tasks, and handle multiple requests from customers.

• Business Protocol and Ethics: The course will cover the principles of business protocol and ethics, including handling confidential information, respecting cultural differences, and following established codes of conduct.

• Workplace Diversity: Learners will learn how to work effectively with diverse colleagues and customers, including recognizing and respecting different backgrounds, cultures, and perspectives.

Throughout the course, learners will have the opportunity to practice their skills with role-playing exercises, case studies, and real-world examples. By the end of the course, learners will have a solid understanding of the principles of business etiquette and customer service and be equipped with the skills and knowledge to provide exceptional service to customers in a professional and courteous manner.