Office managers provide the support services that allow organizations to operate efficiently. These services may include administration, conference planning and travel, information and data processing, mail, materials scheduling and distribution, parking, payroll, printing and reproduction, records management, secretarial and reception, security, telecommunications management, and personal property procurement, supply, and disposal. An inefficient workplace can be the cause of much office stress and strife. In order to effectively coordinate all these services and ensure a smoothly operating organization, office managers need good communication and interpersonal skills and the ability to establish working relationships with people ranging from other managers and supervisors to clerks and other support staff. This workshop is therefore designed to equip participants with the assertive skills needed to organize and manage people, processes and information, and facilitate harmonious relationship in the organization.