Modern Organizations are now recognizing the opportunity to grow and profit through services due to the quick pace of developing technologies and increasing competition which makes it difficult to gain strategic competitive advantage through physical products alone. Not only do customers expect excellent, high quality goods and technology, they also expect high levels of customer service delivery and total service solution along with them. It has therefore become necessary for organizations to leverage quality service delivery to its customers if they do not want to be submerged in competitive oblivion. This workshop is therefore designed to equip participants with relevant skills and strategies needed for enhancing high quality service delivery in organizations.
Contact person: E. EphraimTel: 08037046317, 07053679114 e-mail firstname.lastname@example.org; email@example.com