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Health and Safety Management in Industrial and Flammable Environments Course - Diploma Postgraduate Health and Safety Management in Industrial and Flammable Environments Course - Diploma Postgraduate

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

HRODC Postgraduate Training Institute

This health and safety management course is designed for: Safe and Health Manager; Supervisors, workers, safety directors and others responsible for safety on individual job sites; Staff in ...

Information, Risk, Security and Crisis Management Course - Diploma Postgraduate (London) Information, Risk, Security and Crisis Management Course - Diploma Postgraduate (London)

6 days, Aug 21 - 26 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Information, Risk, Security and Crisis Management Course, participants will be able to: Demonstrate an understanding of the ...

Planning, Costing and Budgeting for Executive Decision-Making Course (London) Planning, Costing and Budgeting for Executive Decision-Making Course (London)

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

HRODC Postgraduate Training Institute

This planning, costing and budgeting for executive decision-making course (London) is designed for: Managers with direct financial responsibilities; Executives who need to evaluate plans for ...

Managing Organizational Quality and Resources Course Managing Organizational Quality and Resources Course

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specific learning activities of Managing Organisational Quality and Resources Course, delegates will be able to demonstrate: Demonstrate their appreciation for ...

Leadership, Vision and Organisational Reality Leadership, Vision and Organisational Reality

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

EuroMaTech Training and Management Consultancy

The programme initially explores a range of practical leadership tools commencing with the power of vision to inspire a strong sense of direction, enthusiasm and commitment in any team. Participants ...

Project Financial Control and Project Management for the Oil and Gas Industry Project Financial Control and Project Management for the Oil and Gas Industry

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

EuroMaTech Training and Management Consultancy

The Project Financial Control and Project Management training programme provides the essential knowledge and skills to enable delegates to successfully control costs, prepare, manage and control ...

Upstream Petroleum Cost Trends and Benchmarking Upstream Petroleum Cost Trends and Benchmarking

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

EuroMaTech Training and Management Consultancy

Recent low oil prices have restricted value creation, compounding issues of high costs and greater technical and commercial complexity. Successful Exploration and Production Operators will ...

Planning, Organising and Controlling Projects Planning, Organising and Controlling Projects

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

Netherlands

GLOMACS Training and Consultancy

As organisations continue to embrace project management methodologies, there is an increased need for formal project management tools and techniques to be employed. This seminar has been designed to ...

International Contracting: 'Global Sourcing, Selecting Contract Clauses and Successful Completion' International Contracting: 'Global Sourcing, Selecting Contract Clauses and Successful Completion'

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

GLOMACS Training and Consultancy

In international transactions, the parties may have different values and customs; they have to adhere to different sets of governmental regulations and are subject to separate and distinct laws under ...

The 5-Day MBA in HR The 5-Day MBA in HR

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

GLOMACS Training and Consultancy

This intensive training course examines how to develop and master the key areas of Human Resource Management (HRM). HR is changing beyond recognition from the days of the old Personnel Departments. ...

HR Processes, Culture and Change Management Programme HR Processes, Culture and Change Management Programme

12 days, Aug 21 - 01 Sep, 2017  

2017-08-21 12:08:00

United Kingdom

GLOMACS Training and Consultancy

This important seminar focuses on vital areas of modern Human Resource Management (HRM). It is a unique seminar that addresses core HR issues in a critical and evaluative way. The seminar also ...

The Complete Course on Project Management: Project Management Specialist Training The Complete Course on Project Management: Project Management Specialist Training

5 days, Aug 21 - 25 Aug, 2017  

2017-08-21 12:08:00

United Kingdom

Copex Training Courses and Seminar

Project Management often focuses on the wrong thing; simply delivering the project! The focus should be on delivering the RIGHT PROJECT. No organisation has time, money or people to waste on projects ...

Leading and Managing Change: Best Practices in Change Management Processes and Communication Leading and Managing Change: Best Practices in Change Management Processes and Communication

5 days, Aug 27 - 31 Aug, 2017  

2017-08-27 12:08:00

United Kingdom

GLOMACS Training and Consultancy

Change is a fact of life in all teams, organisations and countries. The Leadership of change is vital and no matter what activities a Leader or Manager becomes involved in, from strategy ...

Talent Management Course Talent Management Course

5 days, Aug 28 - 01 Sep, 2017  

2017-08-28 12:08:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the established learning activities of Talent Management Course, delegates will be able to: Demonstrate an understanding of the bases of organizational talent ...

Organizational Analysis, Corporate Governance, Management Functions, Crisis, Diversity and Agribusiness Management Organizational Analysis, Corporate Governance, Management Functions, Crisis, Diversity and Agribusiness Management

5 days, Aug 28 - 01 Sep, 2017  

2017-08-28 12:08:00

Belgium

HRODC Postgraduate Training Institute

This organizational analysis, corporate governance, management functions, crisis, diversity and agribusiness management training course is designed for: Consultant Senior Managers Middle Managers ...

The Power of Positive Thinking, Psychology and Attitude The Power of Positive Thinking, Psychology and Attitude

5 days, Aug 28 - 01 Sep, 2017  

2017-08-28 12:08:00

United Kingdom

EuroMaTech Training and Management Consultancy

This highly pro-active and practical programme will combine the theoretical aspects of the best thinking with the practical and innovative tools of positive thinking, attitude development, NLP and ...

Certificate in Leadership Thinking: Strategic, Future, Design, Systemic, Analytical, Innovation and Creative Thinking Certificate in Leadership Thinking: Strategic, Future, Design, Systemic, Analytical, Innovation and Creative Thinking

4 days, Aug 28 - 31 Aug, 2017  

2017-08-28 12:08:00

United Kingdom

LEORON Professional Development Institute

As the pace and nature of change increases globally, the complexity of solving problems is becoming a critical competence for leaders. The risk of flawed and short-term, knee-jerk decisions is and ...

Executive Certificate in HR and Business Strategy Executive Certificate in HR and Business Strategy

4 days, Aug 28 - 31 Aug, 2017  

2017-08-28 12:08:00

United Kingdom

LEORON Professional Development Institute

In today’s turbulent business world, most companies find themselves in a complex, competitive environment in which the formulation and execution of strategy are more critical than ever ...

Certified Financial Modeler - Advanced Financial Modeling Using Excel and VBA Certified Financial Modeler - Advanced Financial Modeling Using Excel and VBA

5 days, Aug 28 - 01 Sep, 2017  

2017-08-28 12:08:00

Germany

LEORON Professional Development Institute

The ability to create and understand financial models is one of the most valued skills in business and finance today. Microsoft Excel with Visual Basic for Application (VBA) macros programming has ...

Commercial Law Course - Diploma Postgraduate (Paris) Commercial Law Course - Diploma Postgraduate (Paris)

26 days, Sep 04 - 29 Sep, 2017  

2017-09-04 12:09:00

France

HRODC Postgraduate Training Institute

This Commercial Law Training Course is designed for: Lawyers Legal Researchers Paralegals Legal Consultants Politicians In-house counsels Corporate Executives Legal Secretaries Political Science ...

Modern Electrical Engineering - Postgraduate Diploma (Belgium) Modern Electrical Engineering - Postgraduate Diploma (Belgium)

3 months, 21 days, Sep 04 - 24 Nov, 2017  

2017-09-04 12:09:00

Belgium

HRODC Postgraduate Training Institute

Modern Electrical Engineering Programme is designed for: Electricians or Linemen; Electrical Contractors; Technicians; Electrical Inspectors; Facilities Maintenance Personnel; Field and Plant ...

Financial Accounting and Management Accounting Course - Diploma Postgraduate (London) Financial Accounting and Management Accounting Course - Diploma Postgraduate (London)

2 month, 10 days, Sep 04 - 13 Oct, 2017  

2017-09-04 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

This Course is designed for: Managers with direct financial responsibilities; Executives who need to evaluate plans for approval and variance reports for corrective action; Managers who need to ...

Rotating Equipment Design, Testing and Maintenance: Bearings, Mechanical Seals, Pumps, Compressors, Hydraulics, and Turbines Course (221) Rotating Equipment Design, Testing and Maintenance: Bearings, Mechanical Seals, Pumps, Compressors, Hydraulics, and Turbines Course (221)

26 days, Sep 04 - 29 Sep, 2017  

2017-09-04 12:09:00

Netherlands

HRODC Postgraduate Training Institute

This rotating equipment design, testing and maintenance: bearings, mechanical seals, pumps, compressors, hydraulics, and turbines course (221) Programme is designed for: Rotating Equipment Engineers ...

UK Consumer Protection Law Course (London) UK Consumer Protection Law Course (London)

12 days, Sep 04 - 15 Sep, 2017  

2017-09-04 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of UK Consumer Protection Law Course, participants will be able to: Demonstrate a heightened understanding about the ...

Upstream Oil and Gas Accounting and Contracts: Oil and Gas Operation, Mineral Rights, Leases and Successful Efforts Accounting Course Upstream Oil and Gas Accounting and Contracts: Oil and Gas Operation, Mineral Rights, Leases and Successful Efforts Accounting Course

6 days, Sep 04 - 09 Sep, 2017  

2017-09-04 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

This course is designed specifically for all those who work with financial information and measures of performance for Oil and Gas Exploration and Production (EandP) activities, and those seeking to ...

Advanced Engineering Drawing and Design Advanced Engineering Drawing and Design

26 days, Sep 04 - 29 Sep, 2017  

2017-09-04 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

  By the conclusion of the specified learning and development activities, delegates will be able to demonstrate a heightened understanding of the following concepts and issues: Part 1 – ...

World Trade Organisation, Anti-Dumping, Anti-Subsidy, Sustainability and Environmental Management, Development Economics, and Agricultural Project Management World Trade Organisation, Anti-Dumping, Anti-Subsidy, Sustainability and Environmental Management, Development Economics, and Agricultural Project Management

3 months, 21 days, Sep 04 - 24 Nov, 2017  

2017-09-04 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities, delegates will be able to: Determine the importance of international trade in the global economy Specify the role of ...

Six Sigma in Concept, Context and Practice- Six Sigma for Improved Efficiency, Quality and Effectiveness Six Sigma in Concept, Context and Practice- Six Sigma for Improved Efficiency, Quality and Effectiveness

5 days, Sep 04 - 08 Sep, 2017  

2017-09-04 12:09:00

Netherlands

HRODC Postgraduate Training Institute

At the end of the six sigma in concept, context and practice- six sigma for improved efficiency, quality and effectiveness course participant will learn the following: What Is Lean? Lean Six Sigma ...

Management Accounting and Cost Accounting in the Downstream International Petroleum-Oil and Gas-Industry Management Accounting and Cost Accounting in the Downstream International Petroleum-Oil and Gas-Industry

5 days, Sep 04 - 08 Sep, 2017  

2017-09-04 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

The course content of the management accounting and cost accounting in the downstream international petroleum-oil and gas-industry training course is as follows: Part 1: Three Main Accounting Areas ...

ASQ Certified Manager of Quality / Organizational Excellence ASQ Certified Manager of Quality / Organizational Excellence

4 days, Sep 04 - 07 Sep, 2017  

2017-09-04 12:09:00

Sweden

LEORON Professional Development Institute

Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career and boosts your organization’s bottom line through your mastery of quality ...

Certified Treasury Professional® - Review Course Certified Treasury Professional® - Review Course

4 days, Sep 04 - 07 Sep, 2017  

2017-09-04 12:09:00

Sweden

LEORON Professional Development Institute

The role of corporate treasury continues to evolve from purely operational to becoming a trusted strategic resource to company leaders across the enterprise. The Certified Treasury Professional (CTP) ...

APICS Certified Supply Chain Professional - Review Course APICS Certified Supply Chain Professional - Review Course

4 days, Sep 04 - 07 Sep, 2017  

2017-09-04 12:09:00

Norway

LEORON Professional Development Institute

The APICS CSCP designation is the most widely recognized educational program designed for operations and supply chain management professionals around the world. Demonstrate your mastery of supply ...

Advanced Cost Management for Business Enhancement - Diploma Postgraduate (London) Advanced Cost Management for Business Enhancement - Diploma Postgraduate (London)

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

The study of Cost Management and Cost Accounting yields insights into the changing roles and relationship between managerial activities and accounting intelligence. What types of decisions do ...

Advanced Oil and Gas Accounting: International Petroleum Accounting (1) Course (London) Advanced Oil and Gas Accounting: International Petroleum Accounting (1) Course (London)

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

This training course is designed specifically for all who work with financial information and measures of performance for Oil and Gas Exploration and Production activities, and people seeking to ...

Business Technical Report Writing Course - Diploma Postgraduate Business Technical Report Writing Course - Diploma Postgraduate

19 days, Sep 11 - 29 Sep, 2017  

2017-09-11 12:09:00

Netherlands

HRODC Postgraduate Training Institute

This Business Technical Report Writing Course is designed for: Pipeline designers, engineers and technicians Project, field, installation and operations managers Integrity and maintenance personnel ...

Computer Programming Essentials: Web Design Techniques and Applications (1) Course - Diploma Postgraduate (London) Computer Programming Essentials: Web Design Techniques and Applications (1) Course - Diploma Postgraduate (London)

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

This Computer Programming Essentials: Web Design Techniques and Applications (1) Training Course is designed for: Web Designers; Senior Web Developers; Junior Web Developers; Desktop ...

Conveyancing and Property Valuation Couse - Diploma Postgraduate (London) Conveyancing and Property Valuation Couse - Diploma Postgraduate (London)

6 days, Sep 11 - 16 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities, delegates will be able to: Distinguish between a basic survey and a full structural survey; Determine when a full structural ...

Executive Leadership and Public Relations Course - Diploma Postgraduate (London) Executive Leadership and Public Relations Course - Diploma Postgraduate (London)

6 days, Sep 11 - 16 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Executive Leadership and Public Relations Course, delegates will be able to: Distinguish between the concepts of ...

Health and Safety Management in the Petroleum - Oil and Gas - Industry Course - Diploma Postgraduate Health and Safety Management in the Petroleum - Oil and Gas - Industry Course - Diploma Postgraduate

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities, participants will be able to demonstrate a heightened understanding of the following concepts and issues: Oil and Gas Safety ...

ISO 9000 Quality Systems Course ISO 9000 Quality Systems Course

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

France

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of ISO 9000 Quality Systems Course, participants will be able to: Demonstrate an understanding of the importance of ...

Personnel and Occupational Testing Course Personnel and Occupational Testing Course

6 days, Sep 11 - 16 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Personnel and Occupational Testing Course, participants will be able to: Appreciate the value of employment ...

Advanced Oil and Gas Accounting: International Petroleum Accounting Advanced Oil and Gas Accounting: International Petroleum Accounting

6 days, Sep 11 - 16 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

Our courses are delivered in more than 30 international locations including Dubai, Durban, Kuala Lumpur, Paris, Milan, Amsterdam, Doha, Bahrain, Manila, Bangkok, Jakarta. UK deliveries are usually in ...

Authorization for Expenditure (AFE) Concepts, Contexts and Applications - Exploration and Acquisition, Drilling Contract, Tangible Drilling, Production Costs and Drilling Operational Problems Authorization for Expenditure (AFE) Concepts, Contexts and Applications - Exploration and Acquisition, Drilling Contract, Tangible Drilling, Production Costs and Drilling Operational Problems

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities, delegates will be able to demonstrate a heightened understanding of the following concepts and issues: Module 1: ...

The Oxford Leadership Seminar The Oxford Leadership Seminar

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

Netherlands

GLOMACS Training and Consultancy

This seminar is designed to provide practicing or potential leaders with the knowledge and skills required by the role. This leadership course enables your leaders to critically explore the key idea ...

Mastering Project Management Mastering Project Management

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

Netherlands

GLOMACS Training and Consultancy

Projects are delivered by people and their attitudes and skills can make a massive difference to the success of project. The major difference between a project manager and a ‘Master’ ...

Treasury and Risk Management Treasury and Risk Management

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

GLOMACS Training and Consultancy

The Treasury and Risk Management function is essential to the success and sustainability of all leading corporate organisations. Never has this been more true, given the ever increasing pace of ...

Mastering People Management and Team Leadership Mastering People Management and Team Leadership

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

Czech Republic

GLOMACS Training and Consultancy

The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organisational and customer demands with the needs of the team calls for a ...

The Oxford Advanced Management Programme The Oxford Advanced Management Programme

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

Netherlands

GLOMACS Training and Consultancy

This 10-day seminar is designed to provide practising or potential leaders with the knowledge and skills required by the role. The course enables leaders to critically explore the key idea that the ...

The Contracts and Project Management MBA The Contracts and Project Management MBA

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

Netherlands

GLOMACS Training and Consultancy

World-class organisations understand well the benefits of lower total cost and higher productivity resulting from mastering best practices in the important phases of project and contract management. ...

The Oxford 10-Day MBA The Oxford 10-Day MBA

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

Czech Republic

GLOMACS Training and Consultancy

In today’s highly competitive environment, it is crucial to have a thorough understanding of the multi-dimensional issues faced in managing a business or department effectively. The ...

The 10-Day International Financial Reporting and Treasury Risk Management for the Oil and Gas Industry The 10-Day International Financial Reporting and Treasury Risk Management for the Oil and Gas Industry

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

GLOMACS Training and Consultancy

This 10-Day International Financial Reporting and Treasury Risk Management for the Oil and Gas Industry seminar is split into two modules: MODULE I - Treasury and Risk Management MODULE ...

The 10-Day International Financial Reporting and Treasury Risk Management for the Oil and Gas Industry The 10-Day International Financial Reporting and Treasury Risk Management for the Oil and Gas Industry

12 days, Sep 11 - 22 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

PetroKnowledge Training

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses. Module 1 - Treasury and Risk Management Module 2 ...

Treasury and Risk Management Treasury and Risk Management

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

PetroKnowledge Training

The Treasury and Risk Management function is essential to the success and sustainability of all leading corporate organisations. Never has this been more true, given the ever increasing pace of ...

Project Appraisal: Identification, Policy Analysis and Selection Project Appraisal: Identification, Policy Analysis and Selection

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

GLOMACS Training and Consultancy

The decision whether or not to invest a substantial amount in a new capital project can be based on a People involved in creating project proposals may have expertise in technical fields, but may ...

Project Appraisal and Risk Management Project Appraisal and Risk Management

19 days, Sep 11 - 29 Sep, 2017  

2017-09-11 12:09:00

United Kingdom

GLOMACS Training and Consultancy

Sound investment decision–making in the public and private sectors is key to ensuring the sustainable health & growth of the economy. In the Project Appraisal and Risk Management ...

Corporate Credit Analysis: Forecasting, Formulation and Analysis Corporate Credit Analysis: Forecasting, Formulation and Analysis

5 days, Sep 18 - 22 Sep, 2017  

2017-09-18 12:09:00

United Kingdom

EuroMaTech Training and Management Consultancy

This programme covers essential financial skills such as understanding and interpreting numbers to build the bigger picture, utilizing tools to make rational financial decisions, and communicating ...

Organisational Improvement: Revitalising Organisations, Through Organisational Development and Change Course - Diploma Postgraduate (London) Organisational Improvement: Revitalising Organisations, Through Organisational Development and Change Course - Diploma Postgraduate (London)

5 days, Sep 18 - 22 Sep, 2017  

2017-09-18 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Managing Organisational Improvement, delegates will be able to: Demonstrate an understanding of organisational development ...

Business and Organisational Analysis Course - Diploma Postgraduate (London, UK) Business and Organisational Analysis Course - Diploma Postgraduate (London, UK)

6 days, Sep 18 - 23 Sep, 2017  

2017-09-18 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Business and Organisational Analysis Course, delegates will be able to: Define, describe and analyse the nature of an ...

Creating Investment Projects in the Industrial Sector Course - Diploma Postgraduate (London) Creating Investment Projects in the Industrial Sector Course - Diploma Postgraduate (London)

5 days, Sep 18 - 22 Sep, 2017  

2017-09-18 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities, delegates will be able to: Learn how support and advisory services for industry can be strengthened; Determine the support ...

Extreme Client or Customer Care Course - Diploma Postgraduate (London) Extreme Client or Customer Care Course - Diploma Postgraduate (London)

6 days, Sep 18 - 23 Sep, 2017  

2017-09-18 12:09:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Customer Care Course, delegates will be able to: Demonstrate an understanding of value of front-line staff to organizational ...



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