Managing people requires different skills, to managing tasks. This can be a daunting experience for new managers, as the list of responsibilities is endless, from leading and motivating your team to dealing with difficult people and managing poor performance. This training course helps managers build their confidence and gives you a toolkit of essential skills and techniques that can be applied immediately back in the workplace. Upon returning to work, you will feel more confident in your people management abilities and about motivating your team

Learning Objectives:

At the end of this session, participants shall be able to:

• identify the key people management skills to ensure success in your role
• manage the performance of your team to make sure objectives are achieved
• organize both personal and team objectives using time management and delegation effectively
• solve the problem of barriers to communication
• motivate, manage and lead your team to deliver results
• solve problems that lead to under-performance
• demonstrate assertiveness and listening skills

Course Outline

• Defining your role and responsibilities
• Meeting new challenges and what it does to your confidence
• Establishing your own managerial style
• Setting personal and Team objectives
• Building a positive and successful team
• Recognizing strengths and developing peoples potential
• The process of delegation, its benefits and overcoming the barriers to effective delegation
• Maximizing and maintaining input and motivation
• Recognition and feedback
• Motivating to achieve maximum performance
• Linking individual effort to team and organizational goals
• Ensuring your communications get results
• Listening and assessing your teams needs
• Communicating more assertively in team meetings
• Holding effective meetings
• Overcoming people problems and difficult situations
• Dealing with difficult people and team members - working towards positive conclusions
• Leading people you used to work alongside with
• Understanding the decision making process
• Techniques to problem solving