The only distinguishing factor between two competing firms is service.  How do you present yourself to the outer world? have you ever aspired to own the voice of the customer?

By the end of this course, participants will be able to:

• Define etiquette and understand how it is valuable to companies and other
• organizations.

• Identify the ‘Three Cs’ of a good impression.
• Apply outstanding customer service techniques to generate return business, etc