The ability to manage time and communicate well is ranked the number one key to success; to be successful at your workplace, it is essential to learn, appropriate, practice and develop necessary skills for it. This workshop provides you the skills required.

Course Content

Time management and Planning

• Planning and Scheduling
• Interruptions and Distractions
• Managing Time under Pressure
• Criteria for Prioritizing

Managing Yourself

• Defining your objectives
• Responsibilities and Priorities
• Personal Effectiveness

Managing Others

• Delegation
• Assertiveness
• Effective Communication

Managing Pressure in the Workplace

• Moving from Reactive to Proactive
• Taking Control
• Stress Management
• Major Causes of Stress, Handling Stress Positively
• Changing Mindset

Who Will Attend

Managers/Supervisors and Senior Customer Service Staff, Secretaries, Admin Personnel, Marketers, Sales Representatives in various segments of the organization in both the Public and Private Sectors.

Training Method

The training method combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.