The role of the executive secretary is rapidly changing and he/she is taking on more of the work of the manager.He/she need to develop administrative skills into managerial talents in order to enable his/her superior to delegate work with assurance.

Course Objectives:

By the end of the program, participants will be able to:

• Identify present, individual strengths and weaknesses in the performance of executive secretarial duties.
• Identify the elements of good office design and environmental features to facilitate work flow and good communications
• Be aware of health, safety and security at work.
• Identify cultural differences and diversity in the workplace
• Analyze the personal attributes and requirements of the executive secretary
• Identify the basic management concepts of goal identification, setting priorities, implementation and evaluating effectiveness.
• Learn the techniques of effective delegating, motivating and assessing the effectiveness of human resources available to the executive secretary
• Organize, prioritize and store paper documents
• Use technology in the office to the best advantage
• Learn the techniques of effective delegating, motivating and assessing the effectiveness of human resources available to the executive secretary
• Be aware of the communication process in business
• Use the appropriate communication medium
• Be aware of the causes of communication breakdown
• Practice effective listening techniques
• Write effective meetings documents
• Identify the procedures for planning and preparing a successful presentation
• Be aware of the use of visual aids and technology in presenting information
• Consider the importance of business ethics
• Relate business ethics to day to day ethical dilemmas in the office
• Be aware of the importance of motivation at work
• Be aware of the function of groups and teams
• Be aware of the dynamics of groups and the way in which they interact